IT Support Engineer

Location:

SENECAGLOBAL IT SERVICES PRIVATE LIMITED
Office 3A, 3rd Floor, Orbit,
Plot Number 30/C, Survey Number 83/1, Raidurg
Hyderabad – 500081, Telangana, India

Responsibilities:

• Having experience for 1 year to 3 years in handling international voice process. Preferably US clients
• Responding to client calls, requests and chat.
• Providing technical support via phone and chat.
• Resolving issues via phone or chat.
• Providing 24/7 support and ability to work in rotational shifts, mainly night shifts.
• Excellent written and verbal communication skills.
• Good time management skills.
• Good interpersonal skills.
• Ability to think critically.
• Knowledge on Service Now ticketing tool.

Experience & Qualifications

• 1 – 3 Years of experience
• BE/B.Tech/M.Tech/MCA

How to Apply

To apply, submit your CV and contact information to india.ta@senecaglobal.com.