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IT Support Engineer

Location:

SENECAGLOBAL IT SERVICES PRIVATE LIMITED
Office 3A, 3rd Floor, Orbit,
Plot Number 30/C, Survey Number 83/1, Raidurg
Hyderabad – 500081, Telangana, India

Responsibilities:

  • Having experience for 1 year to 3 years in handling international voice process. Preferably US clients
  • Responding to client calls, requests and chat.
  • Providing technical support via phone and chat.
  • Resolving issues via phone or chat.
  • Providing 24/7 support and ability to work in rotational shifts, mainly night shifts.
  • Excellent written and verbal communication skills.
  • Good time management skills.
  • Good interpersonal skills.
  • Ability to think critically.
  • Knowledge on Service Now ticketing tool.

Experience & Qualifications

How to Apply

To apply, submit your CV and contact information to india.ta@senecaglobal.com.

About SenecaGlobal

Founded in 2007, SenecaGlobal is a global leader in software development and management. Services include software product development, application software development, enterprise cloud and managed services, quality assurance and testing, security, operations, help desk, technology advisory services and more. The company’s agile team consists of world-class information technologists and business executives across industries, ensuring that we provide clients with a strong competitive advantage.

SenecaGlobal is headquartered in Chicago, Illinois, and has a state-of-the-art software development and management center in Hyderabad, India. The company is certified as a Great Place to Work® and is ISO 9001 certified for quality and ISO 27001 certified for security.

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