Resident Support Engineer

Key Responsibilities:

• Provide first-level technical and operational support for all OMA POS terminals and softwares deployed at the bank.
• Troubleshoot issues reported by the bank’s internal teams or POS merchants and ensure timely resolution.
• Coordinate with OMA's backend technical teams for escalations and advanced troubleshooting.
• Assist with installation and testing of software patches when required.
• Take ownership of technical issues and work with development and QA teams to resolve issues at level 2 and level 3.
• Maintain logs and reports of issues, resolutions, and escalations for internal tracking and client reporting.
• Train bank staff or merchant personnel on basic POS operations, troubleshooting, and escalation procedures.
• Maintain professional communication and foster a positive relationship between OMA and the bank.

Required Skills & Qualifications:

• Bachelor’s degree in computer science, Information Technology, Electronics, or a related field.
• 1–3 years of experience in a technical support or field services role; experience with POS systems is highly preferred.
• Familiarity with card payment terminals, transaction flow, and POS network infrastructure.
• Basic understanding of TCP/IP, networking, and terminal-to-host communication.
• Strong problem-solving skills and the ability to work independently under minimal supervision.
• Excellent communication and customer service skills.
• Proficient in MS Excel, Word, and basic reporting tools.

Additional Requirements:

• Willing to work full-time on-site at the bank’s premises.
• Must be flexible to respond to urgent support needs during off-hours, if required.
• Own transportation is a plus.

Pay: From Rs120,000.00 per month

Application Question(s):

• Willing to work full-time on-site at the bank’s premises?

Education:

• Bachelor's (Preferred)

Work Location: In person