Manager Technical Support Telematics (Service Support)

Job Description:

Teltonika is a global leader in IoT and telematics solutions with over 20 years of experience. We are expanding our team and looking for a Technical Support Engineer – Telematics to join us in Karachi, Pakistan.

This role is ideal for someone passionate about technology, problem-solving, and customer support in vehicle telematics and IoT solutions.

Key Responsibilities:

• Work with Teltonika GNSS tracking devices and telematics solutions
• Support technologies such as Bluetooth, CANbus, RS232/RS485, and 1-Wire
• Assist clients with device integration and various telematics use cases
• Troubleshoot technical issues and provide support via ticketing systems and online meetings
• Coordinate with R&D, QA, and Project Management teams
• Prepare technical documentation, guides, and training materials
• Communicate with international clients in fleet management, car rental, and vehicle tracking sectors

Requirements:

• Strong English communication skills (spoken & written)
• Background in Telecommunications, Electronics, IT, or Engineering
• Basic understanding of 2G / 3G / 4G, GPRS, CANbus, BLE
• Problem-solving mindset and willingness to learn new technologies
• Experience with ticketing systems (Jira, GitLab, ServiceDesk, etc.) is a plus
• Customer support experience is a plus

What We Offer:

• Opportunity to work with a Global IoT Company
• Professional growth and technical learning
• Collaborative and innovative work environment
• Exposure to international clients and projects

Job Type: Full-time

Work Location: In person

Job Type: Full-time

Work Location: In person

Job Type: Full-time

Work Location: In person

Job Type: Full-time

Work Location: In person