IT Support Engineer

At Zapegg Tax Consultant, we understand the importance of technology in delivering seamless tax and financial services. We are seeking a skilled and proactive IT Support Engineer to join our Dubai office. The ideal candidate will ensure the smooth functioning of all IT systems, provide technical support to staff, and maintain the company’s technological efficiency.

Key Responsibilities:

• Provide first and second-level technical support to employees and resolve hardware, software, and network-related issues.
• Install, configure, and maintain computer systems, printers, and other IT equipment.
• Monitor and maintain company networks, servers, and data backups to ensure uninterrupted operations.
• Manage software updates, antivirus protection, and IT security compliance.
• Troubleshoot system errors and collaborate with vendors for specialized support.
• Set up new user accounts and manage access permissions in line with IT policies.
• Support internal IT projects such as system upgrades, migrations, and new technology integrations.
• Maintain detailed documentation of IT procedures, incidents, and inventory.

Requirements:

• Bachelor’s degree in Information Technology, Computer Science, or a related field.
• Proven experience as an IT Support Engineer or similar role.
• Strong knowledge of Windows operating systems, MS Office 365, and networking fundamentals.
• Familiarity with cloud-based services, data security practices, and troubleshooting tools.
• Excellent problem-solving, communication, and multitasking skills.
• Ability to work independently and prioritize tasks efficiently.

At Zapegg Tax Consultant, we value innovation, reliability, and teamwork. Joining our Dubai office as an IT Support Engineer gives you the opportunity to contribute to a professional environment where technology drives accuracy and client satisfaction.