IT Support Engineer

Provide technical support and maintenance for the company’s IT infrastructure, ensuring systems, networks, and equipment function efficiently with minimal downtime.

Key Responsibilities:

• Troubleshoot and resolve network, server, and system issues.

• Manage storage, backups, and data security.

• Support and maintain computers, laptops, printers, and peripheral devices.

• Configure and maintain company emails on computers and mobile devices.

• Manage CCTV systems and provide video recordings when required.

• Administer biometric attendance systems (user enrollment, reports, etc.).

• Handle telephone system issues and coordinate with service providers.

• Provide first-line support to all staff for IT-related issues.

• Procure and maintain IT equipment and software licenses.

• Assist staff with Dubai Trade and shared folder access.

  Additional Tasks:

• Scan and upload finance documents to the server, organizing them date-wise.

• Retrieve and provide digital files upon request.

• Maintain IT documentation and logs of troubleshooting activities.