IT Support Engineer

Key Responsibilities

• Provide advanced technical support for enterprise systems infrastructure
• Troubleshoot hardware, software, network, and application issues efficiently
• Install, configure, and maintain servers and workstations securely
• Monitor system performance and implement proactive improvements continuously
• Manage user accounts, permissions, and access controls securely
• Document technical procedures and maintain knowledge base documentation
• Coordinate with vendors for hardware procurement support activities
• Ensure security compliance and perform regular audits periodically.

Skill & Experience

• Strong troubleshooting skills across Windows, Linux, networks environments
• Experience with virtualization, cloud platforms, and backups management
• Knowledge of Active Directory, DNS, DHCP administration tools
• Excellent communication skills supporting technical and nontechnical users
• Familiarity with ITIL processes and service management frameworks
• Ability to automate tasks using scripting languages efficiently.