IT Support Engineer

IT Support Engineer — Job Description

Overview Provide technical support and maintenance for end-user systems, networks, and applications to ensure reliable IT services and excellent user experience.

Key Responsibilities

• Serve as first/second-line support for hardware, software, peripherals, and mobile devices via helpdesk, phone, email, and in-person.
• Troubleshoot and resolve incidents: OS issues (Windows/macOS/Linux), application errors, printer/network connectivity, and endpoint problems.
• Install, configure, maintain, and upgrade desktops, laptops, VPNs, printers, and peripherals.
• Manage user accounts, permissions, and access (Active Directory, Azure AD, Office 365/G Suite).
• Deploy and patch operating systems and applications; maintain antivirus/endpoint protection and perform security updates.
• Support collaboration tools (Teams, Slack, Zoom) and common business applications (MS Office, ERP/CRM systems).
• Troubleshoot basic network issues (wired/wireless), escalate complex network/server problems to specialists.
• Maintain IT asset inventory, imaging, configuration standards, and documentation (runbooks, KB articles).
• Manage ticket lifecycle in ITSM tool; prioritise, track, and communicate status to stakeholders.
• Assist with onboarding/offboarding: provision/deprovision accounts, hardware setup, and access configuration.
• Support backup/restore procedures for user data and assist in disaster recovery tests.
• Participate in projects: deployments, rollouts, migrations, and upgrades; provide end-user training and support materials.
• Apply IT policies and follow change-control procedures; escalate security incidents as required.
• Provide after-hours/on-call support where required.

Required Qualifications

• Associate’s/Bachelor’s degree in IT, Computer Science, or equivalent experience.
• 1–3+ years helpdesk/IT support experience (adjust for level).
• Strong troubleshooting skills across Windows and macOS; familiarity with Linux a plus.
• Experience with Active Directory/Azure AD, Office 365/G Suite administration, and basic networking (TCP/IP, DHCP, DNS).
• Knowledge of imaging/deployment tools (SCCM, Intune, JAMF) and remote support tools.
• Good communication, customer-service, and documentation skills.
• Basic scripting knowledge (PowerShell, Bash) and comfort with command-line utilities.

Preferred / Nice-to-have

• Certifications: CompTIA A+/Network+/Security+, Microsoft 365, ITIL Foundation.
• Experience with MDM (Intune, JAMF), virtualization (VMware, Hyper-V), and endpoint security solutions.
• Exposure to cloud services, SSO/SAML, and basic server/admin tasks.
• Prior experience supporting hybrid/remote work environments.

Pay: QAR55.30 - QAR129.32 per hour

Work Location: In person