IT Support Engineer - Cairo

Position Overview:

As an IT Support Engineer, you will play a crucial role in ensuring the smooth operation of our IT systems and providing technical support to end-users. You will have the opportunity to apply your expertise in troubleshooting hardware and software issues, resolving technical problems, and maintaining our IT infrastructure.

Responsibilities:

• Provide technical assistance and support to end-users via various communication channels (e.g., in-person, phone, email, chat) in a timely and professional manner.
• Install, configure, and upgrade computer hardware, software, and peripheral devices.
• Responsible for maintenance and backup of Servers
• Responsible for maintaining Telecommunication system.
• Administer user accounts and access privileges, ensuring appropriate permissions and security measures are in place.
• Monitor and respond to system alerts, ensuring the availability and performance of our IT systems.
• Maintain accurate documentation of technical processes, troubleshooting steps, and user manuals.
• Maintain inventory of internal licenses and track compliance
• Stay up-to-date with industry trends and emerging technologies, proactively suggesting improvements to optimize IT operations.

Requirements:

• Diploma/Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent work experience).
• 2-3 years of hands-on experience in an IT support role, providing technical assistance to end-users.
• Proficiency in diagnosing and resolving hardware, software, and network issues.
• Strong knowledge of operating systems (e.g., Windows, Linux) and productivity software (e.g., Microsoft Office Suite).
• Familiarity with network protocols, IP addressing, and troubleshooting network connectivity problems.
• Excellent communication and interpersonal skills, with the ability to explain technical concepts to non-technical individuals.
• Strong problem-solving skills and the ability to work effectively under pressure.
• A proactive attitude towards learning and staying updated with the latest industry trends and technologies.

Preferred Qualifications:

• Certifications such as CompTIA A+, Network+, or Microsoft Certified Solutions Associate (MCSA).
• Experience with virtualization technologies (e.g., VMware, Hyper-V).
• Familiarity with cloud-based services and platforms (e.g., Office 365, AWS, Azure).
• Knowledge of ITIL best practices for incident management, change management, and service desk operations.