Sales Support Engineer

Purpose:

Sales Support Engineer , Solution provides technical expertise to the sales & operation team,

understands customer needs and transforms these needs into optimal solutions.

Sales Support Engineer, Solution is part of the El Sewedy Machinery early engagement team, and

ensures that our offerings and specifications are included into the customer’s building specifications.

Focusing on non-standard tendering cases, sales support Engineer, Solution is accountable for overall

solution for the customer; including integrations, solutions, services and products. He/she takes

responsibility to define the specifications, costs and lead times in co-operation with other Front-Line

parties, Supply Line, and Area and Global support functions.

Sales Support Engineer, Solution works at the customer interface, is an expert on solution selling and

participates in customer meetings when needed.

Sales Support Engineer, Solution has deep understanding of new and existing ElSewedy Machinery solutions and services (e.g. project management, installation and maintenance) across business lines

and has a holistic understanding of certain customer segments, like retail, infrastructure, residential, office or medical care.

Sales Support Engineer, Solution takes into consideration all product and service costing and planning

aspects when defining a solution e.g. corporate materials from the supply line, local materials from

sourcing, costing of engineering, installation and impact on maintenance.

Responsibilities and key activities:

Collaboration with sales:

• Responsible for finding optimal technical solutions to meet the customer’s needs for nonstandard and modernization cases.
• Ensures clarity on the solution’s scope, including Elsewedy Machinery and possible third-party
• offerings
• Participates in customer meetings and answers customers’ technical questions when needed.
• Selects the correct product platform on which to make the offering.
• Proposes solutions from all Elsewedy Machinery business lines; new services, escalators,
• elevators, doors etc.

Solution planning – Costing:

• Responsible for correct costings under operations team guidance
• Involves Sales Support Engineer, Product to understand the costing for corporate and local
• materials
• Involves Sales Support Engineer, System to understand the costing for integrations.
• Involves Supply Line, installation, maintenance and project management to understand both the materials and the service cost of the solution.

Solution planning – Specs:

• Coordinates specification creation.
• Performs initial and revised non-standard energy calculations.
• Performs traffic analyses.
• Accountable for technical site surveys.
• Accountable for the technical content of the order.
• Solution planning – Availability and lead times.
• Coordinates solution lead times from Supply Line and local sourcing.
• Solution planning – Install ability
• Ensures that the proposed solution can be installed.
• Ensures that the cost and work effort impact of installation is part of the solution’s costing, especially in non-standard installation method cases.

Solution planning – Maintainability:

• Ensures that the proposed solution fulfils the customer’s product lifecycle needs.
• Identifies possible deviations from standard maintenance methods and ensures that a resolution is found.

Solution planning – Compliance:

• Ensures that the proposed solution fulfils local codes, regulations and safety requirements.
• Ensures alignment with environmental regulations.
• Ensures that the planned solution complies with Elsewedy Machinery engineering policy

Key tasks in the ELSewedy Machinery Sales process:

• Provides content for pre-tender and pre-booking reviews (technical solutions, costs, lead times, risks, verification of technical content in contracts)
• Executes activities for a holistic solution plan.
• Leads full chain engineering teams on major projects until handover to the operation.
• Hands over the engineering to operation engineer on the most complex project cases for execution on the Start-up meeting.

Key tasks in the ElSewedy machinery Delivery process:

• Accountable for layout creation / drawings in general.
• Analyses change requirements and make proposals for the new solution plan.
• Provides necessary details to the operation team for ordering materials and completing the documentation process.
• Proposes change order (variations and add works) sales opportunities to the Project Manager.
• Provides solution-related information to Project Managers, Installation Supervisors and Maintenance Supervisors.

Sales Support Engineer, Solution role in the Sewedy Machinery service process:

• Shares knowledge with maintenance as needed.

General responsibilities:

• Participates in product and new services release information-sharing sessions.
• Provides technical trainings to Sales, Installation and Maintenance as per Front Line needs.
• Offers input to the product offering management about customization, standardization and interface requirements for the portfolio.
• Contribution to the Customer Solutions Engineering virtual and local network.
• Contribute to and utilize the Customer Solutions Engineering case library.
• Handles engineering on Modernization (MOD) including component upgrades (small repairs), full replacement or existing building lifts Is the primary front line technical contact person for the Supply Line Tendering Engineers.

Professional Requirements:

• Holistic understanding of different building types and customer segments.
• Good solution and value-selling skills.
• Excellent skills in understanding and translating customer needs (requirements) into Elsewedy

Machinery technical specifications.

• Understanding of new construction and building modernization processes in the industry and at Sewedy machinery.
• Excellent technical knowledge of Elsewedy Machinery current and future solutions.
• Good knowledge of ELsewedy machinery solution-related codes and standards.
• Good knowledge of environmental and sustainability requirements and norms.
• Good engineering tool skills e.g. CAD and MS skills.
• Basic knowledge of competitors’ technical solutions.
• Service Specific knowledge: Conducting site surveys, existing building modernization/installation methods.
• Good understanding of all the required elements for solution total costing.
• Understanding of ELsewedy Machinery quality management procedures.
• Good virtual collaboration skills.
• Minimum 5 years of relevant engineering experience in the elevator business.
• Working level of English.
• IT literacy
• Good communications skills
• Sales, Delivery and Customer Solutions Engineering processes
• Engineering standards, procedures, systems and tools
• Document management systems
• Costing and pricing principles and tools
• Basics of site surveys
• Basics of traffic analysis and energy calculation methods