IT Support Executive

Citadel Health Management & Consultancy is a growing healthcare management and consultancy firm with a team of around 100+ employees. We specialize in delivering end-to-end solutions to healthcare facilities including hospitals, clinics, and other medical projects.

We are seeking a skilled and proactive IT Support Executive to strengthen our internal IT support and contribute to the smooth execution of our healthcare projects.

Key Responsibilities:

• Provide day-to-day IT support to employees across all departments, resolving hardware, software, and network issues in a timely manner.
• Plan, configure, and maintain networking infrastructure for new healthcare projects (clinics, hospitals, medical centers, etc.).
• Set up, manage, and maintain shared servers, data storage, and backup systems for smooth team collaboration.
• Install, configure, and troubleshoot office hardware (computers, printers, scanners, etc.) and software applications.
• Ensure proper implementation of cybersecurity practices, user access controls, and regular data security checks.
• Support IT-related procurement, including hardware, software, and networking equipment.
• Provide technical training and support to staff on the use of IT systems and applications.
• Document IT procedures, asset inventories, and maintain records of support requests.
• Work with external vendors when required for IT equipment, software, or networking solutions.

Requirements:

• Bachelor’s degree in Information Technology, Computer Science, or a related field (preferred).
• Proven experience in IT support, networking, and server management (2–4 years in a similar role).
• Strong knowledge of LAN/WAN networking, routers, switches, and firewall management.
• Experience in setting up and maintaining shared servers, data storage, and backup systems.
• Ability to troubleshoot day-to-day hardware and software issues efficiently.
• Knowledge of Microsoft Office 365, Windows operating systems, and basic IT security practices.
• Strong problem-solving skills with a proactive and customer-oriented approach.
• Ability to multitask and manage priorities in a fast-paced environment.
• Good communication skills, both verbal and written.

What We Offer:

• Opportunity to work in a dynamic and growing healthcare consultancy environment.
• Exposure to healthcare projects across the UAE and GCC.
• A collaborative work culture with opportunities for professional growth.

Job Type: Full-time

Pay: Up to AED3,000.00 per month

Application Question(s):

• Are you able to join immediately?

Education:

• Bachelor's (Required)

Experience:

• IT Support : 3 years (Required)

Willingness to travel:

• 75% (Required)

Application Deadline: 30/08/2025