IT Support Executive (Night Shift)

Job Description

We are looking for an experienced and proactive Executive IT Support (Night Shift) to join our IT Department. The successful candidate will be responsible for providing technical assistance to end-users, resolving hardware, software, and network-related issues, and ensuring smooth and secure IT operations.

Key Responsibilities:

• Provide technical support to employees for all computer and IT-related issues.
• Create, modify, and manage user accounts and services across various cloud platforms.
• Offer support via phone, in-person, and remote tools across multiple platforms.
• Administer and maintain systems such as Active Directory, Azure, SharePoint, Exchange, Office 365, EndPoints, firewalls, load balancers, email filters, backups, and phone systems.
• Set up and support Office 365, including configuring devices, email clients, computers, and mobile phones.
• Work with virtual desktop environments and remote desktop technologies.
• Configure, deploy, and relocate desktops, laptops, printers, and other related devices.
• Identify, report, and mitigate potential cybersecurity threats.
• Configure and manage advanced network firewalls and switches.
• Troubleshoot, resolve, and document end-user system issues efficiently.
• Ensure timely resolution of all IT requests with high-quality service.
• Organize, prioritize, and manage tasks to meet deadlines.
• Prepare and maintain technical documentation for configurations and procedures.
• Coordinate and define project scopes with telecom contractors.
• Perform cabling, equipment installation, and related IT infrastructure tasks.
• Communicate and follow up with external vendors such as ISPs, cloud providers, and consultants.
• Research, design, and implement new IT solutions as required by the business.

Required Skills and Experience:

• Good English communication is required.
• Minimum 2 years of experience in an IT support/help desk role.
• Certifications (A+, Network+, Microsoft) are preferred but not mandatory.
• Hands-on experience in configuring and supporting computer hardware, software, and networks.
• Ability to communicate technical issues clearly to both technical and non-technical users.
• Proficient in troubleshooting and supporting Windows Servers, VMWare, Hyper-V, Windows 10/11, and Office 365.
• Strong analytical and problem-solving skills with a quick response approach.
• Self-motivated, eager to learn, and solution-oriented.
• Comfortable working in a fast-paced environment.
• Advanced proficiency in Microsoft Office (Word, Excel, Outlook, etc.)
• Basic knowledge of Cloud Solutions and Cloud Computing.
• Understanding of wireless networks setup, maintenance, and troubleshooting.
• Experience with video conferencing systems, mobile devices (iOS, iPadOS, Android), and other hardware/software tools.
• Experience providing remote support through phone and remote-access applications.
• Familiarity with enterprise mobile device management (MDM) is preferred.
• Hands-on experience with telecom systems, structured cabling, switches, panels, cameras, and access points.
• Ability to work effectively under pressure and handle multiple tasks simultaneously.
• Willingness to work flexible hours, weekends, and participate in on-call rotations.
• Enthusiastic about learning new technologies with opportunities for career growth within the IT department.

Qualification:

• BSCS / MCS or equivalent degree in IT or a related field.
• Relevant IT certifications will be a plus.

Job Type: Full-time

Ability to commute/relocate:

• Karachi: Reliably commute or planning to relocate before starting work (Required)

Work Location: In person