IT Support Executive (Night Shift)

Job description

We are looking to hire an experienced Executive IT Support (Night Shift) to join the IT Department in Level 3 BOS (Pvt.) Ltd., DHA, Karachi; the position is responsible for providing support to the end-user on hardware, software, and network-related problems, answering end-user questions, and providing problem resolutions with users:

Responsibilities:

• Assist all employees with any computer or IT related issues
• Create, add and modify user accounts and services across our various cloud platforms
• Assist users over the phone, in-person, and remotely using multiple platforms
• Administration of Active Directory, Azure, Sharepoint, Exchange, Office365, EndPoints, firewalls, load balance, email filter, backups, phone systems, mobile devices, and any other IT-related software
• Office365 support setting up devices and email clients, mobile phones, and computers
• Understanding of virtual desktop environment and remote desktop technology
• Configure, deploy, and relocate desktops, laptops, printers, and any other related devices
• Identify, report, and respond to potential cybersecurity threats
• Setting up advanced network firewalls and switches
• Identify, troubleshoot, resolve, and document end-user system issues requests
• Ensure all requests are resolved promptly and with high-quality results
• Ability to organize, prioritize, and meet established deadlines
• Provide technical documentation for configurations and procedures
• Coordinate and create scope of work with various telecom contractors
• Regularly perform cabling and equipment installation
• Open and follow up with tech support from vendors such as internet providers, cloud solutions, consultants, etc.
• Research, design and deploy new solutions required by end-users

Required skills and experience:

• Excellent communication and personal skills in English (speak, read and write) preferred
• Minimum two years of relevant experience in a help desk/IT support role
• Certifications such as A+ / Network + / Microsoft are preferred but not required
• Experience in the set-up, configuration, and use of computer hardware, software, and networks
• Ability to communicate technical issues to technical and non-technical employees
• Proficient in troubleshooting and supporting Windows servers, VMWare, Hyper V, Windows 10/11, and Office 365
• Quick analytic response to resolve issues in any situation
• Self-motivated and willing to learn, as well as always find the solution
• Able to work in a fast pace environment
• Advanced level knowledge in the use of all office software (Word, Excel, Outlook, etc.)
• Basic understanding of Cloud Solutions & Cloud Computing
• Knowledge of wireless networks, set up maintenance and troubleshooting
• Knowledge of video conference systems, cell phones, smartphones, iOS, iPadOS, and other common hardware devices and software
• Experience providing remote support via phone and remote-control applications desired
• Experience supporting and configuring iPads/iPhones/smartphones in an enterprise environment preferred
• Experience in telecom, structured cabling, panels, switches, cameras, APs, etc.
• The ability to work under pressure in a high-pressure environment with numerous tasks handled simultaneously
• Ability to work flexible hours, weekends, on an on-call rotation
• Willing to learn and adapt to new technologies, you will have the opportunity to learn about all computer systems and any of our technologies when looking to expand your knowledge and career to another internal IT position.

Why Join Us:

At Level3 BOS, we foster a culture of collaboration, innovation, and continuous learning. Your contributions will directly influence key business decisions, and you’ll have access to a supportive and dynamic environment that promotes professional growth and career advancement.

Location: DHA Phase 5, Karachi

Job Type: (Night Shift: 8:00 PM – 5:00 AM)

Job Type: Full-time

Ability to commute/relocate:

• Karachi: Reliably commute or planning to relocate before starting work (Required)

Work Location: In person