IT Support Intern

IT Support Intern |Rolling 3-month Program

Hourly Compensation – $15

LOCAL APPLICANTS ONLY | THIS IS A PAID INTERNSHIP

We Prevent Tech Rage! That’s what we do, and we need your help.

We are looking for a motivated and eager IT Support Intern to join our team. This is an excellent opportunity for someone looking to gain hands-on experience in a professional IT environment. The ideal candidate is organized, communicative, and genuinely interested in technology and customer service.

WHY IT’S WORTH IT:

IT Support Interns will be exposed to a broad range of IT responsibilities while being mentored by experienced professionals. You will gain hands-on experience in help desk operations, ticket management, client communication, and basic technical support workflows — foundational skills for a career in IT.

Sounds all the rage? Read on…

WHO WE ARE:

At Tech Rage IT, our Core Values reflect who we are and what we represent. And, as a team, we:

• Get it done
• Create raving fans
• Own it & are always communicating
• Develop our people & processes
• Trust ourselves & each other
• Have humility & ask for help
• Don’t Engage in Drama

WHY YOU SHOULD JOIN US:

• Gain real-world, hands-on experience in a professional IT services environment
• Learn more in three months than most internships offer in a semester
• Work in a positive, growing environment that promotes mentoring and career development

THE EVERYDAY HUSTLE:

• As an IT Support Intern, you will be introduced to the day-to-day operations of a busy IT department.
• Your primary duties will include answering incoming phone calls and logging support requests into our ticketing system accurately and efficiently.
• You will have the opportunity to shadow our experienced technicians as they troubleshoot and resolve technical issues, giving you real-world exposure to IT problem-solving and client interaction.
• You will also be assigned entry-level technical and administrative tasks delegated by senior staff, helping the team operate smoothly and on schedule.
• General office duties are a regular part of this role, including equipment staging, hardware organization, inventory management, and supporting team members as needed.
• This position requires occasional off-site errands, including delivering equipment or materials to client locations.

WHAT YOU NEED TO SUCCEED:

• Strong verbal and written communication skills, including professional phone etiquette and active listening.
• Excellent analytical and problem-solving skills.
• Adaptable to changes and ability to multi-task and take directions.
• Self-motivated with the ability to work in a fast-paced team environment.
• Consistent attendance and timeliness.
• Strong attention to detail with the ability to stay organized, follow instructions, and manage time effectively.

BONUS POINTS:

• Previous internship or related experience
• IT certifications
• 1+ year of customer service work experience

QUALIFICATIONS:

• Currently enrolled in or recently graduated from a program in Information Technology, Computer Science, or a related field.
• Minimum cumulative 3.0 GPA; an official transcript may be required upon request.
• Minimum commitment: 16 hours per week.
• Consistent, pre-established weekly schedule during standard business hours (Monday–Friday, 8:00 AM – 5:00 PM).
• Minimum typing speed of 40+ WPM with strong accuracy for real-time ticket documentation.
• In-office attendance in Longwood, FL
• Successful passing of criminal, employment, and motor vehicle background checks.
• A positive attitude and willingness to learn are a must.
• A valid driver's license and reliable transportation.

PROGRAM STRUCTURE:
This is a structured, rolling three (3) month internship program designed to provide hands-on exposure to help desk operations, technical workflows, and professional IT service delivery. Continuation beyond the initial term may be considered based on performance, availability, and business needs. Due to the competitive nature of this internship and the level of commitment required, attendance is mandatory. Two unexcused absences during the program will result in termination.

IT Support Intern, Technology Intern, Help Desk Support, Student Internship, Information Technology, Computing Technologies

Job Types: Temporary, Internship

Pay: $15.00 per hour

Work Location: In person