Role Overview
We are seeking a skilled and detail-oriented IT Support & Network Specialist to manage and troubleshoot our desktop, server, and networking environments. The ideal candidate will have hands-on experience with Windows, Mac, and Linux systems, as well as strong knowledge of networking fundamentals. Experience with Vicidial (VoIP) will be considered a plus
Key Responsibilities
- Provide comprehensive desktop support for hardware, software, and peripherals across Windows and Mac environments.
- Troubleshoot and manage Windows Server environments, including Active Directory and file shares.
- Support and maintain Linux systems at a basic user level (file management, system commands).
- Ensure stable network performance by configuring and troubleshooting switches, routers, firewalls, and wireless access points.
- Respond to IT support tickets promptly, resolving desktop, networking, and configuration issues.
- Participate in network setup, cabling, configuration, and periodic system upgrades.
- Document IT processes, procedures, and create user guides for training purposes.
- Collaborate with IT team members on projects aimed at improving system performance, scalability, and security.
- Knowledge of Vicidial (VoIP) is a plus.
Qualifications
- Strong understanding of networking fundamentals: TCP/IP, DNS, DHCP, LAN/WAN, firewalls.
- Experience managing Windows Server (user accounts, network shares).
- Familiarity with Linux systems at a user level (basic commands, package installation).
- Proven expertise in desktop support and hardware/software troubleshooting.
- Knowledge of network security practices and monitoring tools.
- Ability to explain technical concepts to non-technical users.
- Strong organizational and multitasking skills.
- Ability to work independently and collaboratively within a team.
Perks & Benefits
- Competitive base salary upto 150K with Increment Plans
- Paid public/national holidays.
- Paid annual, paternity, and bereavement leave.
- Supportive and career-focused workplace culture.
Location: Wapda Town Phase 1
Shift Timing: Night Shift (5:30 PM – 2:30 AM)
Work Schedule: Monday to Friday (Weekends Off)
Job Type: Full-time
Pay: Rs90,000.00 - Rs150,000.00 per month
Work Location: In person