IT Support Officer

Key Responsibilities:

1. Application & Software Support

• Install, configure, and maintain business applications such as Kahil. GreytHR, and ERP/CRM systems.
• Provide user support and training for software applications.
• Coordinate with software vendors for system updates, troubleshooting, and license renewals.
• Monitor application performance and report system errors or downtime to management.
• Ensure data integrity, regular backups, and compliance with IT security policies.

2. Hardware & Network Support

• Set up and maintain desktop computers, laptops, printers, scanners, and other IT equipment.
• Diagnose and resolve hardware malfunctions and connectivity issues.
• Maintain inventory of IT assets, including procurement, tagging, and disposal.
• Manage network connections, cabling, routers, switches, and Wi-Fi systems to ensure stable connectivity.
• Coordinate with external IT service providers for hardware repairs or upgrades.

3. Security & Maintenance

• Ensure antivirus, firewalls, and security patches are updated across all systems.
• Implement data protection, privacy, and cybersecurity protocols.
• Monitor and maintain system backups and restore procedures.
• Support management with IT audits and compliance documentation.

4. General IT Administration

• Respond promptly to IT support requests from staff through tickets, calls, or emails.
• Document and track IT incidents, actions taken, and resolutions.
• Assist in planning and executing system upgrades or migrations.
• Support all branches of DOC Medical Center with on-site or remote troubleshooting.

Job Type: Full-time