IT Support Officer

Job Title: IT Support Officer
Department: IT
Reports To: IT Manager
Industry: Fitness / Health Club Operations

Job Summary

We are seeking a proactive and service-oriented IT Support Officer to provide first-line IT support across Warehouse Gym locations. This role focuses on supporting gym operations, including access gate systems, Wi-Fi connectivity, business applications, and end-user devices, ensuring smooth daily operations for both staff and members.

All complex or unresolved issues must be documented and escalated to the IT Manager for further investigation or vendor coordination.

Key Responsibilities1. End-User & Site Support

• Provide Level 1 IT support to staff across Warehouse Gym locations
• Manage IT incidents and service requests via ticketing system, phone, email, or on-site visits
• Troubleshoot and resolve basic hardware, software, and connectivity issues
• Support gym staff during operational hours to minimize downtime

2. Warehouse Gym Systems Support

Provide first-level support for gym operational systems including:

Access Control & Gate Systems

• Basic troubleshooting when gates are not responding
• Perform connectivity and power checks
• Log incidents and escalate to the IT Manager when required

Gym Management Applications

(POS systems, membership platforms, reporting tools)

• Resolve user access issues
• Perform basic functionality checks
• Document and escalate issues to the IT Manager when necessary

Wi-Fi Support

Troubleshoot connectivity issues affecting:

• Front desk operations
• Staff devices
• Member Wi-Fi access

Perform basic diagnostics and escalate complex issues.

3. Microsoft & Device Support

• Provide support for Microsoft 365 applications (Outlook, Teams, OneDrive, SharePoint – basic level)
• Assist with user onboarding and offboarding (account creation, device setup, access permissions)
• Install, configure, and maintain:
• Desktop and laptop computers
• Printers, scanners, and peripherals
• Perform routine IT system health checks across gym locations

4. Operations & Coordination

• Collaborate with Operations, Facilities, and external vendors under the guidance of the IT Manager
• Escalate complex or unresolved issues with proper documentation
• Maintain IT asset inventory and incident records
• Follow Warehouse Gym IT policies, security standards, and operational procedures

Required Skills & Knowledge

Basic knowledge of:

• Windows operating systems and computer hardware
• Networking fundamentals (LAN, Wi-Fi, IP addressing)
• Microsoft Office / Microsoft 365

Basic troubleshooting experience with:

• Access gates / access control systems
• Gym management or business applications
• On-site Wi-Fi connectivity issues

Additional skills:

• Familiarity with IT ticketing systems
• Strong customer service and communication skills
• Analytical troubleshooting ability

Qualifications & Experience

• Diploma or Bachelor’s degree in Computer Science, IT, or a related field
• 0–2 years of IT support experience
• Certifications such as CompTIA A+, Microsoft Fundamentals, or CCNA (basic networking) are an advantage

Mandatory Requirements

• Valid UAE Driving License (mandatory)
• Own car (mandatory)

Personal Attributes

• Customer-focused with a calm and professional attitude
• Willing to travel between multiple Warehouse Gym locations
• Ability to work in a fast-paced operational environment
• Strong problem-solving and time-management skills
• Eagerness to learn and grow within the IT function

Working Conditions

• On-site IT support role across multiple Warehouse Gym locations
• Occasional weekend or after-hours support may be required
• Close coordination with Operations and Facilities teams

Job Type: Full-time

Pay: From AED7,000.00 per month

Experience:

• Information Technology: 1 year (Required)

License/Certification:

• UAE Driving License and own car (Required)

Location:

• Dubai (Required)