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IT Support (PC) Technician

Job description

The Plastek Group is seeking a PC Technician for the Corporate headquarters Information Technology department located in Erie, PA.

The candidate will be responsible for supporting end users across our corporate offices and manufacturing operations as part of a team of PC technicians and network staff.

This is a hands-on role in a real manufacturing environment — the candidate will work on production floor systems and operator interface hardware alongside standard desktop support, and have exposure to projects most technicians may not see early in a career, including our private on-premise AI platform.

All IT staff are accountable for protecting company information. This role is expected to comply with Plastek's information security and acceptable use policies, follow change and access control procedures, complete assigned security awareness training, and promptly report suspected security incidents.

Essential Duties and Responsibilities

Provide daily support and maintenance for computers, printers, monitors, and peripherals across office and manufacturing environments.
Build, image, upgrade, and troubleshoot desktops and laptops, including hardware, operating systems, and applications.
Support shop-floor computing: HMI panels and operator interface terminals, production PCs, thin clients, ruggedized devices, barcode scanners and handhelds, and label printers.
Coordinate with manufacturing and maintenance staff on production-area equipment, working within change windows to avoid disrupting output.
Install and configure software following published standards and documentation.
Diagnose and repair inkjet, laser, plotter, and multifunction printers.
Maintain accurate asset and inventory records in our IT asset management platform.
Create and maintain support documentation and knowledge base articles.
Recommend upgrades, repairs, and replacements to support planning and budget cycles.
Evaluate new technology and document findings and recommendations.
Order hardware and software and maintain stock of standard equipment.
Maintain strict confidentiality and responsible use of all access, documents and intellectual property.

Education / Experience:

Associate's degree or equivalent technical school training
2+ years of experience with Windows 11 and/or Windows Server
3+ years of experience in computer hardware maintenance and configuration

Required Qualifications:

Practical understanding of Active Directory, domain accounts, NTFS permissions, and file shares
Experience supporting Microsoft 365 for end users
Working knowledge of TCP/IP fundamentals, IP configuration, and basic network troubleshooting
Experience with remote support tools (RDP, VNC, TeamViewer, or similar)
Experience building PCs, cloning drives, and building custom images
Effective problem-solving, analytical, and technical writing skills
Ability to prioritize a mixed workload and communicate status clearly
Valid driver's license and reliable transportation between Erie-area facilities

Preferred Qualifications:

CompTIA A+ and/or MCDST certification
Experience supporting a manufacturing or industrial environment, including HMIs or production floor systems
Linux desktop administration — Linux is in active use across our environment
Endpoint imaging and deployment tooling (MDT, SCCM, Intune, or similar)
Endpoint security agent administration (Trend Micro or comparable)
Familiarity with SAP, HCL Notes, Adobe products, AutoCAD, or PTC Creo
CompTIA Network+ or Microsoft endpoint certifications
Comfort using AI assistants responsibly as productivity tools

Working Conditions (Summary)

This is a full-time (40 hours per week) Salary Non-Exempt position with the potential for approved overtime for evening and/or weekend work.
Standard working hours are Monday through Friday from 8:00 a.m. to 5:00 p.m. EST. In office.

Reports To PC Tech Supervisor and IT Manager

Mental demands: problem-solving, evaluating, interpreting, analyzing, planning, documenting, coordinating, implementing, presenting; work under time pressure.

Physical demands: sitting, standing, climbing stairs and ladders, lifting to 50 lbs., bending, keyboarding, pulling, pushing, carrying, walking, operating equipment; considerable manual dexterity with tools.

Environmental conditions: office and manufacturing environments, working around moving machinery, working at heights, working independently. Personal protective equipment is required in designated production areas.

About The Plastek Group

The Plastek Group is a family owned and operated multi-national custom plastics injection molding company. Making products for companies such as Proctor & Gamble, Unilever, Church & Dwight and many others.

We offer an excellent opportunity to work within a secure, progressive and technologically advanced company.

We are the proud winners of the 2020 Plastic’s Processor of the Year Award! Contact us today and find out why more than 1,000 people in Erie work at The Plastek Group.

A competitive salary and benefits package is offered, including the following:

Health Insurance
Free Wellness Centers – On-site Nurses and Doctor (Available to employees & dependents)
Free Dental and Vision Insurance
Free short-term disability
Free Life Insurance
Free Employee Assistance Program Counseling - BetterHelp (Available to employees & dependents)
401(k) & Employer Match
Vacation and Personal Time
9 Paid Holiday days
Flexible spending account
Discounted gym membership (& free on-site gym facilities, participation in the Plastek walking program, and many other wellness incentives!)
Employee Appreciation Events & Awardco Recognition Platform

The Plastek Group is an Equal Opportunity Employer.

Ability to commute/relocate: