IT Support Services , L1

Tamkeen Technologies is looking for a talented who will be responsible for conducting in-depth analysis of customer service operations, identifying performance trends, and supporting process improvements . this rule will contribute to enhancing service quality and efficiency by generating insights, maintaining service documentation, and assisting with implementation of service enhancement initiatives.

Effective Communication

• Prepares precise and comprehensive analytical reports and operational summaries.
• Effectively conveys findings and insights within the team.
• Adjusts communication style to suit various audiences.

Commitment & Accountability

• Ensures the accuracy and punctuality of assigned analytical and reporting tasks.
• Exhibits a sense of responsibility in achieving results.
• Adheres to initiatives for enhancing service quality.

Fostering Relationships

• Collaborates productively with internal team members.
• Offers analytical support to colleagues to promote collective success.
• Sustains a professional and cooperative demeanor during team discussions.

Planning & Organizing

• Strategically plans and prioritizes tasks to meet reporting and analysis deadlines.
• Organizes documentation and reporting outputs for easy access.
• Aligns work with departmental timelines and objectives.

Initiative

• Proactively identifies trends in service performance.
• Proposes enhancements to tools, workflows, and analytical processes.
• Seeks opportunities for personal development and increased efficiency.

Requirements

Education Required

• Bachelor’s degree in Business Administration, Information Technology, or a related field.

Experiences Required

• Minimum of 2 years of experience in customer service operations, service performance analysis, or related functions.

Skills Required

• Basic proficiency in data analysis and visualization tools (Excel, Power BI).
• Strong documentation and report-writing skills.
• Good knowledge of service operations tools and reporting techniques.