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IT Support Services , L1
JOB_REQUIREMENTS
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Tamkeen Technologies is looking for a talented who will be responsible for conducting in-depth analysis of customer service operations, identifying performance trends, and supporting process improvements . this rule will contribute to enhancing service quality and efficiency by generating insights, maintaining service documentation, and assisting with implementation of service enhancement initiatives.
Effective Communication
▪ Prepares precise and comprehensive analytical reports and operational summaries.
▪ Effectively conveys findings and insights within the team.
▪ Adjusts communication style to suit various audiences.
Commitment & Accountability
▪ Ensures the accuracy and punctuality of assigned analytical and reporting tasks.
▪ Exhibits a sense of responsibility in achieving results.
▪ Adheres to initiatives for enhancing service quality.
Fostering Relationships
▪ Collaborates productively with internal team members.
▪ Offers analytical support to colleagues to promote collective success.
▪ Sustains a professional and cooperative demeanor during team discussions.
Planning & Organizing
▪ Strategically plans and prioritizes tasks to meet reporting and analysis deadlines.
▪ Organizes documentation and reporting outputs for easy access.
▪ Aligns work with departmental timelines and objectives.
Initiative
▪ Proactively identifies trends in service performance.
▪ Proposes enhancements to tools, workflows, and analytical processes.
▪ Seeks opportunities for personal development and increased efficiency.
Requirements
Education Required
▪ Bachelor's degree in Business Administration, Information Technology, or a related field.
Experiences Required
▪ Minimum of 2 years of experience in customer service operations, service performance analysis, or related functions.
Skills Required
▪ Basic proficiency in data analysis and visualization tools (Excel, Power BI).
▪ Strong documentation and report-writing skills.
▪ Good knowledge of service operations tools and reporting techniques.
Effective Communication
▪ Prepares precise and comprehensive analytical reports and operational summaries.
▪ Effectively conveys findings and insights within the team.
▪ Adjusts communication style to suit various audiences.
Commitment & Accountability
▪ Ensures the accuracy and punctuality of assigned analytical and reporting tasks.
▪ Exhibits a sense of responsibility in achieving results.
▪ Adheres to initiatives for enhancing service quality.
Fostering Relationships
▪ Collaborates productively with internal team members.
▪ Offers analytical support to colleagues to promote collective success.
▪ Sustains a professional and cooperative demeanor during team discussions.
Planning & Organizing
▪ Strategically plans and prioritizes tasks to meet reporting and analysis deadlines.
▪ Organizes documentation and reporting outputs for easy access.
▪ Aligns work with departmental timelines and objectives.
Initiative
▪ Proactively identifies trends in service performance.
▪ Proposes enhancements to tools, workflows, and analytical processes.
▪ Seeks opportunities for personal development and increased efficiency.
Requirements
Education Required
▪ Bachelor's degree in Business Administration, Information Technology, or a related field.
Experiences Required
▪ Minimum of 2 years of experience in customer service operations, service performance analysis, or related functions.
Skills Required
▪ Basic proficiency in data analysis and visualization tools (Excel, Power BI).
▪ Strong documentation and report-writing skills.
▪ Good knowledge of service operations tools and reporting techniques.
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