IT Support Specialist

Mekex Innovation/Fazmec snc is an engineering company specialized in the supply of complete mechanical projects made according to customer specifications. The uniqueness of our work is based on the integration between engineering and mechanical design; Our team is able to follow every phase of development of a mechanical project, from preliminary studies, to workshop drawings, up to documentation related to new products.

Job Description: We are looking for a Technical & Digital Support Assistant to manage IT systems, digital tools, and workflow automation in our Pakistan office, ensuring smooth day-to-day technical operations and seamless collaboration with our Italy headquarters.

Key Responsibilities

Hardware & System Support

• Purchase, set up, and maintain computers, peripherals, and accessories.
• Handle system upgrades, antivirus updates, and hardware troubleshooting.
• Maintain an updated inventory of all company hardware and configurations.
• Liaise with vendors for repairs, warranties, and new purchases.

Software & Tool Management

• Search, test, and evaluate open-source or licensed software for engineering use.
• Install and configure software tools (SolidWorks, Inventor, CAD utilities, etc.).
• Troubleshoot installation or performance issues.
• Maintain documentation for installations, versions, and licenses.

Microsoft 365 & Power Automate

• Manage user accounts, passwords, and permissions.
• Support daily collaboration through SharePoint, OneDrive, and Teams.
• Develop simple Power Automate workflows to automate internal tasks (notifications, file handling, approvals, etc.).
• Maintain a record of active automation flows and coordinate updates with the Italy team.

Website & Digital Support

• Update company website content (text, images, team updates, job posts, etc.).
• Coordinate with the Italy team or external developers for website changes or improvements.
• Ensure company contact, portfolio, and project pages remain current.
• Support basic LinkedIn or digital posting tasks when required.

Operations & Coordination Support

• Assist in procurement of software, hardware, and online tools.
• Maintain organized digital records of purchases, renewals, and warranties.
• Help with new employee onboarding (system setup, email, and software access).
• Maintain structure and naming consistency on shared drives and SharePoint.

Required Skills & Qualifications

• Bachelor’s degree in IT, Computer Science, or a related field.
• 1–3 years of experience in IT or technical/digital support.
• Strong understanding of Windows OS, installations, and troubleshooting.
• Ability to find and evaluate open-source software solutions.
• Basic understanding of website management (e.g., WordPress or CMS).
• Good English communication and documentation skills.
• Eagerness to learn Microsoft Power Automate for workflow automation.

Preferred Skills:

• Experience with Hardware, Microsoft 365 Admin Center, SharePoint, or Power Automate.
• Familiarity with CAD environments or license management.
• Basic knowledge of HTML or content updates in WordPress.

Job Type: Full-time

Ability to commute/relocate:

• Lahore Johar Town: Reliably commute or planning to relocate before starting work (Preferred)

Education:

• Bachelor's (Preferred)

Work Location: In person