IT Support Specialist

Job Title: IT Support Specialist
Location: Bahria Town Phase 7, Rawalpindi
Shift: On-site, Day (9:30 AM – 6:30 PM)

We are seeking a skilled and proactive IT Support Specialist to join our branch office. This role involves providing comprehensive IT support to our in-house employees, clients, and departmental teams. The ideal candidate will have hands-on experience with server management, Active Directory, dialer support, PFSense firewall, NVR/camera systems, networking, and hardware troubleshooting. Strong English communication skills and the ability to collaborate effectively with both Head Office and Branch IT teams are required.

Key Responsibilities:

• Server Management: Install, configure, and maintain in-house servers; monitor performance.
• Active Directory: Manage user accounts, group policies, and troubleshoot related issues.
• Dialer Support: Provide client-end support and ensure dialer functionality.
• Firewall Management: Configure and monitor PFSense firewall; implement security protocols.
• NVR and Camera Systems: Install/maintain NVR and surveillance systems.
• Networking: Configure and troubleshoot routers, switches, and Wi-Fi.
• Technical Support: Provide Level 1 support to employees and clients.
• Collaboration: Coordinate IT strategies between branch and head office teams.
• Branch IT Operations: Ensure smooth IT functionality for the branch office.

Qualifications:

• Proven experience in IT support and systems administration.
• Strong knowledge of servers, Active Directory, networking, and firewalls.
• Proficiency with PFSense and NVR systems.
• Excellent troubleshooting and problem-solving abilities.
• Fluent English (verbal & written).
• Customer-focused approach with teamwork skills.

Preferred Skills:

• Relevant certifications (Microsoft, Cisco, Linux).
• Experience supporting international clients.
• Knowledge of latest IT security practices.

Job Type: Full-time

Pay: Rs60,000.00 - Rs70,000.00 per month

Experience:

• IT support and Systems Administration: 2 years (Required)
• servers, Active Directory, networking, and firewalls: 1 year (Required)

Language:

• English (Required)

Location:

• Rawalpindi (Required)

Work Location: In person