IT Support Specialist

Roles & Responsibilities

• Demonstrate strong technical expertise in implementing and managing Microsoft Active Directory and Exchange infrastructures.
• Manage Microsoft Exchange environments, ensuring email services are reliable, secure, and optimized.
• Experience in Active Directory upgrade and Exchange Online migration projects and methodologies.
• Implement and Manage Office 365 services, including Exchange Online, SharePoint Online, Teams, OneDrive, and related applications.
• Configure and manage security protocols in O365, including Data Loss Prevention (DLP), Microsoft Information Protection (MIP), and Azure MFA.
• Ensure that both O365 and Azure environments comply with organizational security policies and industry regulations.
• Provide advanced troubleshooting and support for O365 and Azure-related incidents, including security issues, connectivity challenges, and performance optimization
• Deploy and configure O365 services and Azure solutions, ensuring integration and security best practices.
• Provide advanced support for O365 and Azure-related issues, including security incidents, connectivity problems, and performance tuning.
• Deploy, manage, and troubleshoot virtualized environments using MS Hyper-V and VMware.
• Perform capacity planning, load balancing, and ensure high availability across virtualized environments.
• Maintain physical and virtual servers, manage backups, and conduct disaster recovery testing.
• Handle hardware troubleshooting, repairs, and upgrades as needed for servers, storage, and network equipment.
• Conduct hardware and software evaluations, keeping infrastructure up-to-date and aligned with best practices.

Qualifications & Skills

• Bachelor’s degree in IT, Computer Science, or a related field.
• Proven experience in implementing and supporting Microsoft Solutions.
• Minimum 3+ years of experience in the similar role.
• Strong communication and interpersonal skills.
• Relevant O365 and Azure certifications.

Job Type: Full-time

Work Location: In person