Customer Inbound Services & Support

We are hiring a dedicated and customer-oriented Customer Inbound Services & Support Representative to manage incoming calls and customer inquiries. The ideal candidate will provide accurate information, resolve concerns professionally, and ensure a smooth customer experience.

Key Responsibilities

• Handle inbound customer calls in a professional manner
• Respond to customer queries and provide accurate service information
• Record and update customer data in the system
• Resolve basic complaints and escalate complex issues
• Maintain service quality standards and response time
• Coordinate with internal departments when required

• Requirements
• Minimum Intermediate / bachelor’s degree preferred
• Strong communication skills (Urdu & Basic English)
• Basic computer proficiency
• Good listening & problem-solving ability
• Ability to work onsite in Etihad Town, Raiwind Road
• Fresh candidates can apply (experience preferred)

- Preferred Skills

• Call center or customer service experience
• CRM software handling knowledge
• Professional attitude & teamwork

Job Type: Full-time

Pay: Rs60,000.00 - Rs70,000.00 per month

Work Location: In person