IT Support Specialist

XWZY LLC is a professional IT services company headquartered in Al Rayyan, Qatar. We specialize in delivering innovative technology solutions, technical support, and infrastructure management that empower businesses to operate securely and efficiently. Our mission is to combine expertise, responsiveness, and innovation to ensure seamless IT operations and client satisfaction.

Position Overview
We are seeking an IT Support Specialist to provide technical assistance and manage daily IT support operations. This role requires a proactive professional with strong troubleshooting skills, technical knowledge, and the ability to coordinate between employees, clients, and vendors. The IT Support Specialist will play a key role in ensuring smooth workflows and maintaining XWZY LLC’s reputation for excellence in IT services.

Key Responsibilities

• Provide technical support for hardware, software, and network issues.
• Respond to user inquiries and resolve IT-related problems in a timely manner.
• Install, configure, and maintain IT systems and applications.
• Collaborate with IT teams and vendors to ensure efficient service delivery.
• Maintain accurate records of support requests, incidents, and resolutions.
• Support compliance initiatives and ensure adherence to IT policies and procedures.
• Prepare reports on IT support performance and recommend improvements.
• Ensure compliance with Qatar’s IT regulations and company standards.

Qualifications

• Bachelor’s degree in Information Technology, Computer Science, or related field.
• 2–4 years of experience in IT support or technical assistance.
• Strong knowledge of IT systems, troubleshooting, and support processes.
• Excellent communication, organizational, and problem-solving skills.
• Proficiency in MS Office Suite, IT support tools, and ticketing systems.
• Certifications such as CompTIA, ITIL, or Microsoft are an advantage.

What We Offer

• Competitive salary and benefits package.
• Opportunity to grow within a dynamic Qatar-based IT company.
• Professional development and career advancement opportunities.
• A collaborative and innovation-driven work environment.

How to Apply
Interested applicants may send their CV and cover letter via Indeed or directly to the company’s recruitment team, highlighting their experience in IT support and achievements in managing technical operations.

Job Type: Full-time

Pay: Up to QAR640,000.00 per year

Work Location: In person