IT Support Specialist

Jonathan Petersen LLC is a trusted technology solutions provider based in Lusail, Qatar. We specialize in delivering reliable IT infrastructure, support services, and innovative solutions that empower businesses to operate securely and efficiently.

Position Overview

We are seeking a proactive and skilled IT Support Specialist to provide technical assistance, troubleshoot IT issues, and ensure smooth operation of systems and networks. This role requires strong problem-solving skills, technical expertise, and the ability to support both internal teams and external clients.

Key Responsibilities

• Provide first- and second-level technical support for hardware, software, and network issues.
• Diagnose and resolve IT problems in a timely manner.
• Install, configure, and maintain IT systems, applications, and devices.
• Collaborate with vendors and IT teams for escalated issues.
• Monitor system performance and implement preventive measures.
• Maintain accurate documentation of support activities and system configurations.
• Train staff on IT tools, systems, and best practices.
• Ensure compliance with Qatar’s IT regulations and company policies.

Qualifications

• Bachelor’s degree in Information Technology, Computer Science, or related field.
• 2–5 years of experience in IT support or specialist roles.
• Strong knowledge of operating systems, networking, and IT infrastructure.
• Proficiency in troubleshooting hardware, software, and connectivity issues.
• Excellent communication and organizational skills.
• Familiarity with IT ticketing systems and Microsoft Office tools.
• Relevant certifications (CompTIA A+, Microsoft Certified, ITIL) are an advantage.

What We Offer

• Competitive salary and performance-based incentives.
• Opportunity to grow within a dynamic IT solutions company.
• Exposure to diverse projects and advanced technologies.
• A collaborative, supportive, and growth-oriented environment.

How to Apply

Interested applicants may send their CV and cover letter via Indeed or directly to Jonathan Petersen LLC’s recruitment team in Lusail, Qatar, highlighting their IT support expertise, achievements, and vision for enhancing system reliability.

Pay: Up to QAR640,000.00 per year

Work Location: In person