IT Support Specialist

Job Description: IT Support Specialist

Position Summary

The IT Support Specialist will be responsible for providing first and second-line technical support to end-users, maintaining hardware/software assets, and resolving IT issues efficiently. The ideal candidate will combine technical expertise with strong communication skills to minimize downtime and enhance user productivity.

Key Responsibilities Technical Support & Troubleshooting

• Provide hands-on and remote support for Windows, macOS, and Linux environments.
• Troubleshoot hardware issues (desktops, laptops, printers, monitors, peripherals).
• Resolve software problems including OS, MS Office 365, Adobe suite, and line-of-business applications.
• Diagnose network connectivity issues (LAN/WAN, VPN, Wi-Fi, DNS, DHCP).

User & Account Management

• Set up, configure, and deploy new user workstations and accounts (Active Directory / Azure AD / Google Workspace).
• Manage user permissions, password resets, and access controls.
• Onboard and offboard employees according to IT security protocols.

System Maintenance

• Perform regular system updates, patches, and antivirus scans.
• Monitor system performance and backup integrity.
• Maintain an accurate inventory of all IT assets (hardware, software licenses, accessories).

Security & Compliance

• Enforce IT security policies (MFA, endpoint protection, data loss prevention).
• Assist with routine security audits and vulnerability remediation.
• Report and respond to phishing attempts or suspected breaches.

Documentation & Communication

• Create and maintain knowledge base articles, user guides, and FAQ documentation.
• Log and track all support requests via ticketing system (e.g., Jira, Zendesk, ServiceNow).
• Communicate technical resolutions clearly to non-technical users.

QualificationsRequired

• Associate’s or Bachelor’s degree in Information Technology, Computer Science, or related field (or equivalent work experience).
• 1–3 years of experience in an IT support or help desk role.
• Hands-on experience with Windows OS (10/11) and Microsoft 365 administration.
• Basic understanding of networking (TCP/IP, DNS, DHCP, VPNs).
• Strong problem-solving and customer service skills.

Preferred

• Certifications: CompTIA A+, Network+, Microsoft 365 Certified: Fundamentals, or ITIL Foundation.
• Experience with remote support tools (TeamViewer, AnyDesk, RDP).
• Familiarity with MDM solutions (Intune, Jamf) and ticketing systems.
• Knowledge of basic scripting (PowerShell or Bash) for automation.

Pay: QAR68,000.00 - QAR98,000.00 per year

Work Location: In person