IT Support Specialist

Company Overview

JM Mechanical LLC has been a leader in the HVAC industry since 1985, known for our commitment to innovation and excellence. We pride ourselves on providing effective solutions and services while fostering a creative and talented workforce.

Position Summary

JM Mechanical is seeking a detail-oriented IT Support Specialist to manage and support our growing technology needs. This role is responsible for the setup, maintenance, and tracking of company-issued mobile devices (phones and tablets), as well as supporting employees in the transition and daily use of our ERP system, Acumatica.

This position plays a key role in ensuring our field and office teams stay connected, productive, and fully supported with reliable technology.

Key Responsibilities

Device Management (Phones & Tablets)

• Set up, configure, and deploy company-issued phones and tablets
• Maintain accurate inventory of all devices and assigned users
• Manage device upgrades, replacements, and returns
• Troubleshoot hardware and software issues on mobile devices
• Coordinate with carriers and vendors for service and warranty support
• Ensure devices comply with company security policies
  
  

Acumatica Support

• Assist employees with day-to-day Acumatica questions and troubleshooting
• Support onboarding and training for new users in Acumatica
• Help maintain user accounts, permissions, and system access
• Work with leadership and vendors to improve workflows and system usage
• Identify and escalate system issues or bugs as needed
  
  

General IT Support

• Provide basic technical support to office and field staff
• Help troubleshoot connectivity, app, and login issues
• Document processes and maintain IT support logs
• Assist with implementing new technology tools as the company grows
  
  

Qualifications

• Basic understanding of mobile device management (MDM preferred but not required)
• Experience with or willingness to learn ERP systems (Acumatica experience a plus)
• Strong problem-solving and communication skills
• Ability to stay organized while managing multiple devices and requests
• Comfortable supporting both office and field employees
• Self-motivated and able to work independently
  
  

Preferred Experience

• Previous IT support or help desk experience
• Experience supporting construction, service, or field-based teams
• Familiarity with Acumatica or similar ERP systems
• Basic networking or troubleshooting knowledge