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IT Support Specialist
Summary
The IT Support Specialist maintains and troubleshoots the existing computers, laptops, security, and servers within the enterprise. Install, configure, and troubleshoot the computers, as well as all other applications and printers, to keep them at optimum performance.
Essential Duties and Responsibilities include the following. Other duties may be assigned.
- Answers calls or tickets to support end users with applications, hardware, software, and networking.
- Troubleshoots hardware and software problems in person and remotely, resolving and documenting solutions.
- Coordinates with Network Engineers, System Engineers and Enterprise Security on a regular basis.
- Reads technical manuals, confers with users, or conducts computer diagnostics to investigate and resolve problems or to provide technical assistance and support.
- Performs installation of hardware and software as needed.
- Builds, maintains and deploys PC images using appropriate tools.
- Builds, maintains and deploys scripts and packages for PC systems using appropriate tools and procedures.
- Creates end user documentation and knowledge base articles, or trains users in the proper use of hardware or software.
- Uses skills to accurately estimate workload.
- Delivers high quality work product within organizational timeframes.
- Communicates effectively both horizontally with peers and customers, and vertically with management.
- Coordinates onboarding and offboarding of IT assets and user accounts.
- Suggests ways to automate routine functions, improve efficiencies and/or cost-savings.
- 0-5% travel required.
Employees are expected to follow instructions, procedures and to escalate any issue impacting workflow, quality, etc.
- Employees must exhibit honesty and integrity as well as demonstrate adherence to rules, procedures and policies.
Qualifications
To perform this job successfully the candidate must be able to perform each essential duty adequately. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Minimum Qualifications
- Strong verbal and written communication skills including public speaking skills.
- Strong problem-solving skills.
- Strong decision-making skills.
- Customer-service oriented.
- Excellent organizational and time-management abilities.
- Working knowledge in MS Office, any desktop communications software, Adobe products, Operating System software and web browsers.
- High sense of teamwork.
Desired Qualifications
- CompTIA A+ Certification.
Education
Associate's degree AA/AS/AAS from a two-year college or technical school is required, plus additional related experience, training and/or equivalent combination of education and experience.
Preferred Major
Computer Science
Computer Engineering
Minimum Years of Experience
1-3 years
Language Skills
Must have the ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, and/or governmental regulations in English. Must be able to write analytical and/or technical reports, business correspondence, procedure manuals, and create instructional reference material. Able to speak effectively before groups, customers, employees of the organization and/or the general public.
Mathematical Skills
Must have the ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Must have the ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations. May need to draw and interpret graphs.
Reasoning Ability
Must have the ability to define problems, collect data, establish facts, and draw valid conclusions. Must be able to interpret an extensive variety of technical instructions such as mathematical and/or diagram form and deal with several abstract and concrete variables.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Physical Activity
Duration
Sitting
Frequently
Standing
Frequently
Walking
Frequently
Bending (neck)
Frequently
Bending (waist)
Rarely
Squatting
Occasionally
Twisting (neck)
Occasionally
Twisting (waist)
Occasionally
Climbing
Rarely
Kneeling
Rarely
Crawling
Rarely
Reaching (above shoulder level)
Frequently
Reaching (below shoulder level)
Frequently
Hand Use
Duration
Repetitive use of hand
Frequently
Simple grasping
Frequently
Power grasping
Occasionally
Fine manipulation
Frequently
Pushing & Pulling
Frequently
Vision
Required
Close vision
Yes
Distance vision
Yes
Color vision
Yes
Peripheral vision
Yes
Depth perception
Yes
Adjust focus
Yes
Lifting Requirements
Duration
0-10 lbs.
Occasionally
11-25 lbs.
Occasionally
26-50 lbs.
Occasionally
51-60 lbs.
Never
61+ lbs.
Never
Equipment Use
Duration
This position requires computer use, including monitor, keyboard, mouse, trackball, touchpad, etc.
Frequently
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