IT Support Specialist

J.D. Streett & Company, Inc. is seeking a full-time, hands-on IT Support Specialist to provide day-to-day technical support across a diversified petroleum company with operations including fuel wholesaling, lubricant blending and packaging, and retail convenience stores. The company operates more than 25 locations including terminals, plants, retail stores, and corporate offices.

This role will serve as the primary first-line IT support resource with a strong focus on the corporate office and retail store operations. Responsibilities include troubleshooting hardware, software, networking, printers, user support, and maintaining pricing and item data within the retail ERP / Pricebook system.

This is an excellent opportunity for a motivated candidate who enjoys solving problems, supporting users, and working in a multi-location operating environment.

Operational IT Support & Help Desk

• Provide first-level IT support for users across corporate, plant, terminal, and retail store locations
• Diagnose and resolve issues involving desktops, laptops, printers, scanners, mobile devices, phones, and peripherals
• Troubleshoot Microsoft Office, email, password resets, file access, VPN, and common software issues
• Set up new employee workstations, user accounts, hardware, and system access
• Coordinate with outside IT vendors or managed service providers when escalations are needed
• Maintain IT inventory of computers, monitors, printers, and related equipment
• Assist with onboarding and offboarding users (account setup, equipment provisioning)
• Maintain basic IT documentation and inventories

Networking / Infrastructure Support

• Assist with troubleshooting internet connectivity, Wi-Fi, routers, switches, and store network devices
• Support point-of-sale, back-office, and payment-related hardware connectivity
• Coordinate service calls for outages or communication issues

Retail Systems / Pricebook Support

• Integrate retail pricing updates and new products entries within the company ERP / retail management system
• Maintain product pricing, promotions, taxes, UPCs, categories, and item records
• Analyze sales performance and inventory alignment using Pricebook data
• Support store managers with pricing discrepancies, register issues, and system questions
• Ensure timely and accurate execution of fuel and merchandise price changes
• Implement EDI vendor invoicing imports where possible
• Assist with general ERP user support for retail teams

General Administration

• Document recurring issues and maintain support procedures
• Assist with technology projects, hardware rollouts, and software upgrades.
• Travel occasionally to local company locations for support needs

Required Qualifications:

• Post-high school education in IT, Computer Systems, or a related field (associate degree, technical certificate, or equivalent experience)
• 1–3 years of hands-on IT support, helpdesk, or desktop support experience
• Practical experience troubleshooting hardware, printers, and basic networking issues
• Strong customer service skills with the ability to support non-technical users
• Ability to work independently and manage multiple support requests

Preferred Qualifications:

• Experience supporting retail, point-of-sale (POS), or multi-site environments
• Familiarity with ERP systems, especially retail pricing or Pricebook management
• Knowledge of convenience store or petroleum retail operations
• A+ or similar entry-level IT certification

Must pass a pre-employment background check.

We look forward to working with you!

EOE/M/F/V/D/AA