IT Support Specialist

IDEMIA Secure Transactions , a division of IDEMIA Group, is the leading technology provider making it safer and easier to pay and connect. With unmatched expertise in cryptography and credential issuance, IST is trusted by over 2,000 financial institutions, mobile operators, automotive manufacturers, and IoT providers worldwide. Every day, IST secures billions of essential transactions, ensuring the highest levels of data protection and convenience.

Overview

This role is responsible for addressing all IDEMIA IT related issues in accordance with the relevant service-level agreements and cooperating with technical teams to ensure customer satisfaction.

Responsibilities

• Solves and documents Level 1 and sometimes Level 2 IT needs of users and productive operations associated with a ticket
• Supports the installation and maintenance of operating systems, software and applications within the right standards and processes
• Manages communication with internal and external customer from the point of raising request to the resolution in partnership with other departments
• Assists external providers or vendors during certain IT activities and ensures they work in compliance with the company standards
• Manages IT assets (computer and communications equipment, servers, and licenses)
• Manages and coordinates access to IT tools while ensuring compliance with security standards
• Gives support to the server infrastructure, virtualization, communications, and security to guarantee its availability
• Manages complex and major issues and tasks
• Proposes and implements improvement ideas
• Provides training to end users and transfers knowledge to other IT members
• Works with full autonomy

Qualifications & Profile

• Hands-on IT support professional with experience supporting manufacturing, industrial, logistics or other operational environments. Strong customer service orientation, capable of supporting end users, printers, workstations, onboarding activities, networking, and basic infrastructure administration.
• Years of Experience: 2–7 years
• Education: Information Technology, Computer Science, Information Systems, Network Administration
• Certifications: CompTIA A+, CompTIA Network+, Microsoft Certifications, ITIL Foundation