IT Support Technician

JOB SUMMARY

Under close supervision, the IT Support Technician provides technical support to City staff by troubleshooting and resolving hardware, software, and basic network issues. This role supports the day-to-day operation of IT across the City by responding to helpdesk tickets and escalating complex issues as needed.

PRINCIPAL DUTIES AND RESPONSIBILITIES

PHYSICAL AND ENVIRONMENTAL CONDITIONS

Work is performed in a standard office environment. Some field work may be required which includes exposure to various outdoor weather conditions. May be required to climb ladders, traverse uneven surfaces, and lift and move objects weighing up to 50 pounds.

REQUIRED QUALIFICATIONS

• Associate’s degree in computer science or related field and one (1) year of technical support experience; OR an equivalent combination of education, training, and experiences.
• A valid State driver’s license may be required.
• Basic understanding of cyber security best practices.
• Excellent communication and documentation skills, with the ability to explain technical issues to non-technical stakeholders.
• Competencies in technical problem solving, situational analysis, customer service, team collaboration, & SLA awareness.
• Skilled at organizing work and setting priorities to meet deadlines