IT Support Technician

Nsight Health is transforming how care is delivered through Remote Patient Monitoring (RPM), Chronic Care Management (CCM), and Behavioral Health Integration (BHI). We empower healthcare providers to manage chronic conditions using real-time data, AI-enabled technology, and 24/7 clinical support. Our HIPAA-compliant platform connects patients and care teams nationwide—improving outcomes, adherence, and peace of mind. Join a fast-growing, mission-driven team that blends healthcare and technology to make a measurable difference in people’s lives.

Nsight Health — Where Technology Meets Compassion.

Position Overview

We are seeking a full-time IT Support Technician to join our Information Technology team in Fort Collins, CO. This is an in-office role, supporting a fully remote employee base across the organization.

This role is ideal for a jack-of-all-trades IT professional, someone who can shift between Tier 1 user support, Tier 2/3 troubleshooting, device management, light systems administration, and IT projects. You will work hand-in-hand with the IT Director and IT Asset Specialist and play a key role in building scalable, reliable IT operations from the ground up.

Office Location:

Nsight Health
242 Linden Street
Fort Collins, CO 80524

What You’ll Do

End-User Support

• Provide Tier 1, Tier 2, and Tier 3 technical support to remote employees via ticketing system, chat, phone, and video conferencing

• Troubleshoot hardware, operating systems, SaaS applications, printers, internet connection issues, and peripherals
• Deliver “white-glove” support with a strong focus on customer experience and clear communication

• Own issues from intake through resolution, escalating when appropriate

Systems, Accounts & Access

• Assist with administration of core SaaS platforms, including Google Workspace user accounts, groups, and permissions

• Support identity and access management tasks such as MFA, SSO troubleshooting, and routine access audits

• Execute user onboarding and offboarding processes in partnership with HR, Learning & Development, the IT Director, and IT Asset Specialist

Device Management & Security

• Support endpoint management using MDM tools to deploy devices, apply updates, and enforce security policies

• Coordinate laptop provisioning, shipping, recovery, and inventory with the IT Asset Specialist

• Assist with vulnerability remediation, patching, and security best practices for endpoints

Incident, Problem & Knowledge Management

• Identify recurring issues and contribute to root cause analysis to reduce future incidents

• Follow up on support tickets to ensure timely resolution and SLA compliance

• Create and maintain IT documentation, SOPs, and internal knowledge base articles

Projects & Continuous Improvement

• Support IT initiatives such as system upgrades, application rollouts, and process improvements

• Partner with the IT Director on improvements to IT efficiency, automation, and security posture

• Assist with new-hire technical onboarding and user training

You Might Be a Fit If You

• Have 2–5+ years of experience in IT support, help desk, or desktop support covering Tier 1–3 issues

• Are comfortable supporting a remote workforce across time zones
• Have hands-on experience with primarily macOS environments and MDMs
• Are familiar with Google Workspace or similar SaaS ecosystems
• Understand foundational networking concepts (DNS, DHCP, VPNs, Wi-Fi troubleshooting)
• Enjoy being a generalist and learning new systems quickly
• Have excellent customer service skills
• Communicate clearly and professionally with technical and non-technical users

• Take ownership of problems and follow them through to resolution

Growth & Career Path

This role is designed with growth in mind. As the IT department expands, this position offers a clear progression path into:

• Senior IT Support Technician

• Systems Administrator

You’ll gain hands-on experience with systems administration, identity management, security tooling, and IT project work while being mentored directly by the IT Director.

Work Environment

• Reports to: IT Director

• Works closely with: IT Asset Specialist
• Department: Information Technology
• Location: In-office, Fort Collins, CO
• Supports: Fully remote company-wide workforce

• Schedule: Full-time

Compensation

• Compensation range commensurate with experience

• Comprehensive benefits package offered