IT Support/Graphic Designer

About us

Our work environment includes:

• Work-from-home days
• Casual work attire
• Relaxed atmosphere
• Flexible working hours

We’re looking for a part-time or full time IT support person to:
- Manage our Apple Business Manager
- Possible Microsoft 365 migration
- Assist with upcoming ERP implementation

- Assist in designing marketing materials, packaging materials

- Potential opportunities in video editing and content creation

- Potential opportunities to work on several e-commerce platforms

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This role is critical to the success of our organization, and we are looking for a dedicated and detail-oriented individual who can provide top-notch support to our staff.

**Responsibilities**

- Provide technical assistance to users via phone, email, or in-person

- Troubleshoot and resolve computer hardware and software issues

- Manage and maintain computer networks, including configuring routers and switches

- Implement and maintain security measures, including firewalls and access controls

- Utilize Computer Management tools to monitor and troubleshoot system performance

**Experience**

- 2+ years of experience in IT support or a related field is prefered

- Strong background in computer networking and hardware management

- Experience with computer management and help desk software

- Excellent analytical and problem-solving skills

- Strong communication and interpersonal skills

- Experience with design software such as Adobe Photoshop and Illustrator.

- Experience with editing photo and video.

- Familiarity with design principles like balance and contrast

- Experience with e-commerce platforms like Shopify, Amazon Seller Central, Tik Tok Shop Seller Central

Job Types: Full-time, Part-time

Pay: $25.00 - $35.00 per hour

Expected hours: 16 – 40 per week

Experience:

• Help desk: 1 year (Preferred)

Ability to Commute:

• Gaithersburg, MD 20879 (Required)

Ability to Relocate:

• Gaithersburg, MD 20879: Relocate before starting work (Preferred)

Work Location: Hybrid remote in Gaithersburg, MD 20879