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IT Systems Engineer

Our Mission, Vision, & Model of Care

At Union Community Care, our purpose is at the forefront of all that we do: we stand for whole health to help you live your fullest life.

We envision vibrant and healthy communities supported by inclusive healthcare that embraces each member’s unique culture, needs, and values, and emboldens them to make healthful choices that fuel their well-being and the well-being of others.

We believe in whole health. This means we address and heal disease but equally important, we work at the causes of the causes, the social ills that must be addressed to achieve true equity.

We listen, learn, and embrace the complex lives and unique strengths of our patients, and we work hard to break down all barriers to care. This means we look through a grassroots lens. We connect with our communities because we are our communities. Each of us is a neighbor, a friend, a family member, and together, we are a trusted community health center.

JOB SUMMARY

The IT Systems Engineer is responsible for designing, implementing, and maintaining the organization's IT infrastructure. This role ensures the reliability, security, and scalability of systems and networks to support Union Community Care’s mission of delivering exceptional patient care. The IT Systems Engineer works closely with the IT team and other departments to optimize technology solutions and support operational needs.

SPECIFIC JOB DUTIES

Design, implement, and maintain IT infrastructure, including servers, networks, cloud services, and storage solutions.
Monitor and troubleshoot system performance issues, ensuring high availability and reliability.
Ensure compliance with security best practices, policies, and regulations, including HIPAA requirements.
Administer and support enterprise applications, virtualization platforms, and cloud-based services.
Implement system upgrades, patches, and enhancements to maintain security and performance.
Manage backup and disaster recovery strategies to ensure business continuity.
Support IT automation initiatives and improve efficiency through scripting and configuration management tools.
Collaborate with IT support staff to resolve escalated technical issues.
Maintain documentation of systems, configurations, and processes.
Research and recommend new technologies to enhance IT operations.
Provide technical guidance and mentorship to junior IT staff.
Assist in managing IT vendors and third-party service providers.
Perform other work-related duties as assigned.

POSITION REQUIREMENTS

Bachelor’s degree in Information Technology, Computer Science, or a related field preferred.
5+ years of experience in IT systems engineering, administration, or a related role.
Strong knowledge of networking, security, cloud computing, and virtualization technologies.
Experience with Windows and Linux server environments.
Expertise in system monitoring, troubleshooting, and performance tuning.
Familiarity with IT compliance standards and security frameworks.
Strong problem-solving skills with a proactive and analytical approach.
Ability to work independently and collaboratively in a fast-paced environment.
Occasional after-hours work required for system maintenance and emergency response.