IT Tech Support Engineer

Job Description: Technical Support Associate (Intern, Fresher, Part-Time & Full-Time) Location: [Rawalpindi] / Remote-Hybrid Options Available Positions Available: Intern, Part-Time, Full-Time (Entry-Level/Fresher) Department: Customer & Technical Success About Us: At our Company , we believe in building technology for people, supported by people. Our mission is to demystify tech and provide exceptional human support. We understand that the journey to a successful tech career isn't always a straight line. That’s why we invest in potential, passion, and a willingness to learn. We are building our support team not just with experienced professionals, but with individuals at the very start of their journey. If you love technology, enjoy solving puzzles, and want a role where your growth is actively nurtured, you’ve found the right place. The Opportunity – More Than Just a Job: This is a unique launchpad role designed for those ready to start their career in tech. Whether you're a student, a recent graduate, someone changing careers, or have faced hurdles in traditional tech interviews, we provide the structured environment, tools, and mentorship to help you succeed. You will receive comprehensive, hands-on training in both technical skills and professional communication. Who You Are: · You are passionate about technology but may lack formal experience or have found technical interviews challenging. · You are a natural problem-solver who enjoys helping others. · You might be great with hardware, troubleshooting your own devices, or helping friends/family with tech issues, but haven't had the chance to prove it in a professional setting. · You are eager to learn, coachable, and ready to be part of a supportive team. · You may be an intern seeking real-world experience, a fresher looking for your first break, or someone seeking a flexible part-time or full-time role in tech. Key Responsibilities: · Provide first-level technical support to our customers via email, chat, and phone. · Diagnose and troubleshoot basic technical issues related to software, hardware, and networks. · Document customer interactions and solutions clearly in our ticketing system. · Escalate complex issues to senior team members with detailed notes. · Learn and utilize our internal knowledge base and tools. · Contribute to building our community help resources. What We Provide (Our Commitment to You): · Intensive Skill-Building Training: A structured 4-week onboarding program covering technical fundamentals, our products, and core professional competencies. · Interview & Communication Coaching: Regular workshops focused on effective communication, scenario-based problem-solving, and how to articulate your technical knowledge confidently—skills that are valuable for life. · Mentorship & Shadowing: Paired with a senior support engineer for real-time guidance and feedback. · Clear Growth Path: Defined pathways to advance to higher-level technical support, specialist, or engineering roles within the company. · Supportive Environment: A team culture where questions are encouraged, and no issue is too small. Requirements: · A high school diploma or equivalent is required; pursuing or holding a degree in IT, Computer Science, or related field is a plus, but not mandatory. · Basic understanding of operating systems (Windows, macOS, Android, iOS). · Strong customer service orientation and patience. · Excellent verbal and written communication skills in English. · The ability to learn new technologies quickly. · A reliable internet connection and home workspace for remote roles. Bonus Points (Nice-to-Have, Not Required): · Familiarity with help desk software (e.g., Zendesk, Freshdesk). · Basic knowledge of networking concepts (TCP/IP, DNS, routers). · Any prior informal tech support experience (for friends, family, or a school club). How to Apply: If you’ve been looking for a role that values your potential and invests in your growth, we want to hear from you. Please submit your resume and in your cover letter, tell us about a time you solved a technical problem for someone else. What was the problem, and how did you figure out the solution? A-Tech is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Job Types: Full-time, Part-time, Temporary, Contract, Internship, Fresher
Contract length: 24 months

Pay: From Rs50,000.00 per month

Work Location: In person