IT Technical Support Engineer

Essential Qualifications & Skills:

• Install, maintain, diagnose, and repair PC Hardware, Printers, and other IT peripherals.
• Install networking equipment such as Network Cabling, Network Switches, Access Points and Network Printers etc. when required.
• Install, troubleshoot, and maintain all approved collaboration tools such as Microsoft Office, Adobe Reader, WinZip/WinRAR, McAfee Virus Scan, client etc.
• Provide 2nd layer support related to Advanced Troubleshooting.
• Analyze problems and develop creative solutions by research and vendor resources.
• Register, prioritize and follow up all tasks using IT ServiceDesk application.
• Follow standard IT ServiceDesk procedures to support users within the time specified to avoid SLA violations.
• Follow strictly and perform preventive maintenance tasks effectively as scheduled.
• Perform appropriate hardware and software upgrades.
• Monitor, analyze and report reliability and performance issues.
• Participate in different project tasks as assigned.
• Provide occasional after-hours and weekend support.
• Continuous working experience with similar Hardware and Software environment.
• Microsoft Operating Systems.
• Microsoft Office Suite.
• Hardware Installation/Troubleshooting.
• Software Installation/Troubleshooting.
• LAN/WLAN Troubleshooting.

Requirements:

• University Graduate (Masters/Bachelors in Computer Sciences/Engineering).
• Hardware Diploma (A+ or equivalent).
• Microsoft Certified Professional (MCP) preferred.
• Inter Connecting Cisco Devices (ICND) preferred.