IT Technician - Artan Holding

IT Technician
Job Purpose

Provide technical support, maintain computer systems and networks, and ensure the smooth operation of IT infrastructure to meet organizational needs.

Accountabilities

 Ensure that All IT equipment are operational and well maintained;

 Report unusual activity/ suspicious situations /incidents to the concerned staff / authorities, follow up on

closure.

Duties and Responsibilities

 Troubleshooting and Support:

Provide first-line technical support to users, diagnosing and resolving hardware, software, and network issues, CCTV System, SMATV (Satellite TV system) and access control system. Assist with desktop support, including installing, configuring, and upgrading operating systems, applications, and devices.

 System Maintenance:

Perform regular maintenance on computer systems and networks, ensuring they operate efficiently.

Monitor system performance and proactively address issues such as network outages, hardware failures, or software malfunctions.

 CCTV and Network Administration:

Assist in maintaining network infrastructure, including routers, switches, and firewalls. Troubleshoot connectivity issues related to LAN, WAN, and Wi-Fi network Install, configure and trouble shoot CCTV cameras and NVR system with cabling. Set up and manage user accounts, permissions, and passwords.

 Hardware and Software Installation:

Install, configure, and test new hardware and software, including desktops, laptops, printers, and peripheral devices. Ensure that all IT equipment is up to date with the latest software patches and security updates.

 Data Security and Backup:

Implement data security measures, including antivirus software, firewalls, and data encryption. Perform regular backups and ensure data is secure and recoverable in the event of system failures.

 Documentation:

Maintain accurate documentation of IT procedures, network configurations, and system changes. Keep records of software licenses, warranties, and inventory of IT equipment.

 Collaboration:

Work closely with other IT staff and departments to support organization-wide projects, including system upgrades, migrations, and new technology implementations. Escalate complex issues to senior IT staff or external vendors as needed.

Skills & Qualifications

 Strong knowledge of operating systems (Windows, Mac-OS, Linux) and commonly used software applications.

 Basic understanding of networking concepts, including TCP/IP, DNS, DHCP, and VPN.

 Basic understanding of SM ATV and Access control system.

 Experience in troubleshooting CCTV, hardware and software issues. Familiarity with Active Directory, Office 365, and IT support ticketing systems.

 Excellent communication and problem-solving skills.

 Ability to work independently and in a team-oriented environment.

 Report writing skills.

Language (s):

- English

- Arabic (will be an advantage)

Education

 An associate's degree or diploma in Information Technology, Computer Science, or a related field.

 Certifications such as CompTIA A+, Network+, or Microsoft Certified Professional (MCP) are often preferred.

 Qatari driving license is mandatory

Experience

 Minimum (5) year’s relevant experience an IT technician or in a similar technical support role

*Available to join in a month*

Job Type: Full-time

Pay: QAR6,000.00 - QAR6,500.00 per month

Application Question(s):

• Are you available to join in a month?

Education:

• Diploma (Preferred)

Experience:

• IT: 5 years (Required)

License/Certification:

• Qatari Driving License (Required)