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IT Workforce Management Systems Manager

Creating Peace of Mind by Pioneering Safety and Security

At Allegion, we help keep the people you know and love safe and secure where they live, work and visit. With more than 30 brands, 12,000+ employees globally and products sold in 130 countries, we specialize in security around the doorway and beyond. Additionally, in 2024 we were awarded the Gallup Exceptional Workplace Award, which recognizes the most engaged workplace cultures in the world.

The IT Workforce Management Systems Manager is responsible for managing, configuring, and supporting our UKG, Passport, and LCP platforms. The ideal candidate will collaborate with HR, Legal, Payroll, and other key stakeholders to ensure smooth integrations, dependable system operations, and that the platform aligns effectively with business processes.

Hybrid:

At Allegion, we are driven by a bold vision: redefining safety while empowering our employees to thrive. When you join our team, you become part of a culture that values innovation, purpose, and excellence. This role offers the benefits of our dynamic hybrid work model—combining in-person collaboration for meaningful moments with the flexibility of remote work. Since hybrid arrangements can vary based on the needs of the individual, team and business, your talent acquisition partner will provide specific hybrid details about this role.

We are committed to fostering a healthy work-life balance and building meaningful connections, ensuring you have the tools, resources, and support needed to excel in any environment. Together, we’ll unlock your potential and create a lasting impact.

While this is the current structure and we currently have no plans to change, we reserve the right to make changes to the hybrid schedule as needed at the Company’s discretion.

Qualified candidates must be legally authorized to be employed in the United States. The company does not intend to provide sponsorship for employment visa status (e.g., H-1B, TN, etc.) for this employment position.

What You Will Do:

Platform Support: Provide comprehensive support for the UKG, Passport, and LCP platforms ensuring its optimal performance and availability. Troubleshoot and resolve any issues that arise, working closely with other IT teams and external vendors as needed.

Management: Responsible for supervising employees, providing coaching, supporting professional development, and fostering engagement.

Capacity Planning: Generate reports and dashboards focused on KPIs measuring team support, throughput, and capacity. Monitor ticket volume and resource distribution to anticipate needs, address issues proactively, and support organizational demands efficiently.

Configuration: Manage the configuration of the Kronos system to meet the specific needs of the organization. This includes setting up user profiles, defining workflows, and customizing features to align with business requirements.

Collaboration: Work with the Kronos Product Owner to assist the Payroll, HR, and Legal departments in identifying their needs and making sure that UKG, Passport, and LCP platforms align with their processes. Promote effective communication and cooperation between these departments and the IT team.

Training and Documentation: Collaborate with the Kronos Product Owner and payroll team to assist in designing effective training programs for end-users, ensuring proficiency in utilizing the Kronos system. Develop and maintain thorough documentation detailing system configurations, processes, and procedures.

Continuous Improvement: Stay updated with the latest Kronos features and industry’s best practices. Proactively identify opportunities for system enhancements and process improvements to increase efficiency and effectiveness.

Project management: Lead and manage end-to-end implementation and upgrade projects for new modules and features, ensuring timely delivery and successful outcomes.

Integration management: Oversee integrations with other enterprise systems (e.g., HRIS, ERP) using tools like Dell Boomi to ensure seamless data flow and process alignment.

Operational & Technical: Manage end-to-end incident responses for Kronos, including monitoring, remediation, and reporting. Oversee system health checks, integrations, upgrades, backups, and disaster recovery planning. Design, test, deploy, and monitor integrations with HRIS, payroll, scheduling, and ERP systems. Lead release management and disaster recovery activities.

Security, Access & Compliance: Administer and conduct periodic access reviews and ensure compliance with privacy and regulatory standards and support audits.

Data, Reporting & Payroll Support: Ensure timekeeping data accuracy, minimize payroll errors, and provide operational reports and dashboards. Track key performance indicators. Support ad-hoc data requests and monitor KPIs like uptime and payroll accuracy.

Governance, Change & Release Management: Manage change control, maintain release documentation, and coordinate user acceptance testing and sign-off.

Vendor & Contract Management: Oversee vendor relationships, support SLAs, and handle contracts and license renewals, including coordinating upgrades and services.

What You Need to Succeed:

Bachelor’s Degree in Information Technology, Computer Science, or related field or the equivalent amount of years of experience.
5 plus years of leadership and management experience
Professional Management Experience
Demonstrated expertise in administering and providing support for the Kronos platform, as well as other workforce management tools
Strong understanding of HR, Legal, and Payroll processes and how they integrate with the Kronos system
Excellent problem-solving skills and the ability to troubleshoot technical issues
Skilled in communicating and collaborating with cross-functional teams, able to present technical information clearly to all stakeholders, including executives
Experienced in training and documentation
Union and collective bargaining agreement (CBA) experience
Experience with Passport management tools

Why Work for Us?

Allegion is a Great Place to Grow your Career if:

You're seeking a rewarding opportunity that allows you to truly help others. With thousands of employees and customers around the world, there’s plenty of room to make an impact. As our values state, “this is your business, run with it”.

You’re looking for a company that will invest in your professional development. As we grow, we want you to grow with us.

You want a culture that promotes work-life balance. Our employees enjoy generous paid time off, because at Allegion we recognize that you have a full life outside of work!

You want to work for an award-winning company that invests in its people. Allegion is proud to be a recipient of the Gallup Exceptional Workplace Award for the second year in a row, recognizing our commitment to employee engagement, strengths-based development, and unlocking human potential.

What You’ll Get from Us:

Health, dental and vision insurance coverage, helping you “be safe, be healthy”

Unlimited Paid Time Off

A commitment to your future with a 401K plan, which currently offers a 6% company match and no vesting period

Health Savings Accounts – Tax-advantaged savings account used for healthcare expenses

Flexible Spending Accounts – Tax-advantaged spending accounts for healthcare and/or dependent daycare expenses

Disability Insurance –Short-Term and Long-Term coverage, paid for by Allegion, provides income replacement for illness or injury

Life Insurance – Term life coverage with the option to purchase supplemental coverage

Tuition Reimbursement

Voluntary Wellness Program – Simply complete wellness activities and earn up to $2,000 in rewards

Employee Discounts through Perks at Work

Community involvement and opportunities to give back so you can “serve others, not yourself”

Opportunities to leverage your unique strengths through CliftonStrengths assessment & coaching

Apply Today!

Join our team of experts today and help us make tomorrow’s world a safer place!

Not sure if your experience perfectly aligns with the role? Studies have shown that some people are less likely to apply to jobs unless they meet every single qualification and every single preferred qualification of a job posting. At Allegion, we are dedicated to building a diverse, inclusive, and authentic workplace. So, if you’re excited about this role but your past experience doesn’t align perfectly with every item in the job description, we encourage you to apply anyway. You may be just the right candidate for this role.

We Celebrate Who We Are!

Allegion is committed to building and maintaining a diverse and inclusive workplace. Together, we embrace all differences and similarities among colleagues, as well as the differences and similarities within the relationships that we foster with customers, suppliers and the communities where we live and work. Whatever your background, experience, race, color, national origin, religion, age, gender, gender identity, disability status, sexual orientation, protected veteran status, or any other characteristic protected by law, we will make sure that you have every opportunity to impress us in your application and the opportunity to give your best at work, not because we’re required to, but because it’s the right thing to do. We are also committed to providing accommodations for persons with disabilities. If for any reason you cannot apply through our career site and require an accommodation or assistance, please

contact our Talent Acquisition Team

REGISTERED IN IRELAND WITH LIMITED LIABILITY REGISTERED NUMBER 527370

Allegion is an

equal opportunity and affirmative action employer

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