Jewelry store Manager

This role is for one of Weekday's clients

Salary range: Rs 600000 - Rs 1200000 (ie INR 6-12 LPA)

Min Experience: 4 years

Location: Mumbai, Pune

JobType: full-time

Requirements

We are seeking a dynamic and experienced Jewelry Store Manager with a strong background in store management and jewelry sales . With at least 4+ years of experience in retail jewelry operations , the ideal candidate will be responsible for ensuring an exceptional customer experience, overseeing daily store operations, managing sales performance, and leading the team toward achieving business goals. This role requires a blend of leadership, product expertise, and operational efficiency to drive customer satisfaction and revenue growth.

Key Responsibilities

Customer Engagement & Sales

• Communicate with customers effectively and confidently, providing complete product descriptions and guiding them through their purchasing journey.
• Influence and inspire customers to make informed jewelry purchases through personalized recommendations.
• Address all customer queries and concerns with professionalism, empathy, and accuracy.
• Follow up with customers to ensure satisfaction, encourage repeat business, and build long-term relationships.
• Retain existing customers while cultivating new customer relationships through excellent service and trust-building.
  
  

Store Operations & Management

• Ensure the store is clean, organized, safe, and visually appealing for all customers.
• Oversee day-to-day operations, including payment transactions, merchandise preparation, and delivery coordination.
• Maintain and monitor store inventory by checking merchandise levels, anticipating customer demand, and planning replenishments.
• Coordinate with inter-departmental personnel (procurement, logistics, finance, etc.) to ensure smooth operations.
• Work on ERP systems and platforms such as Magento, Ameo, and other store management software to streamline processes and reporting.
  
  

Sales Reporting & Analytics

• Prepare and analyze sales reports to track performance against business goals.
• Categorize and evaluate sales data to identify trends, opportunities, and areas for improvement.
• Investigate customer complaints and service suggestions, providing actionable insights to improve customer experience.
• Contribute to store-level strategy to enhance sales conversions and drive revenue.
  
  

Team Leadership & Collaboration

• Provide guidance and training to store staff on sales techniques, customer engagement, and product knowledge.
• Contribute to the team effort by supporting colleagues and ensuring a collaborative, positive work environment.
• Motivate and manage the sales team to meet targets, fostering accountability and high performance.
  
  

Skills & Experience

• Minimum 4+ years of experience in retail sales and store management within the jewelry industry.
• Strong knowledge of jewelry products, trends, and customer expectations.
• Excellent communication and interpersonal skills, with the ability to influence customer decisions.
• Proficiency in ERP systems and retail platforms such as Magento and Ameo.
• Strong organizational and problem-solving abilities.
• Ability to multitask and manage multiple priorities in a fast-paced environment.
• Experience in preparing sales reports, analyzing data, and making business recommendations.
• Proven track record in customer relationship management and retention.
  
  

Education & Qualifications

• Bachelor's degree in Business Administration, Retail Management, or a related field (preferred).
• Specialized training in jewelry sales or luxury retail management is a plus.