Junior Supply Chain Analyst

Description

Key Responsibilities

• Manage and resolve supply chain service tickets using ServiceNow (SNOW) or similar ticketing systems.
• Support end-to-end onboarding activities, ensuring timely provisioning of hardware, software, and system access for new joiners.
• Manage leaver process activities including retrieval of IT assets and decommissioning of user accounts and services.
• Coordinate with internal teams (IT, Facilities, HR) and external vendors for smooth delivery of supply chain services.
• Maintain accurate records and tracking logs related to procurement, asset allocation, and ticket resolutions.
• Monitor ticket queues, prioritize tasks based on SLA and urgency, and escalate issues as needed.
• Data Management: Monitor and analyze supply chain data to provide insights for decision-making, supporting inventory management, order fulfillment, and demand planning.
• Issue Resolution: Troubleshoot and resolve system-related issues impacting supply chain operations, coordinating with IT support as necessary.
• Collaboration: Work closely with cross-functional teams, including procurement, logistics, and finance, to ensure alignment and support for supply chain initiatives.
• Continuous Improvement: Participate in initiatives to drive continuous improvement in supply chain operations, leveraging data-driven insights

• Delivery of SLA’s
• Continued improvement in processes
• Effective communication with stakeholders
• Reduction in IT contract renewal spend vs budget

Job Benefits

• Bachelor’s degree in supply chain, Business Administration, Information Technology, or a related field.
• 0–2 years of relevant experience in supply chain, IT support, or asset management roles.
• Basic understanding of ticketing tools; ServiceNow (SNOW) experience preferred.
• Knowledge of onboarding and leaver management processes.
• IT Experience: Understanding of IT hardware, Software and Telecoms
• Strong communication and stakeholder management skills.
• Good analytical and problem-solving abilities.
• Proficiency in Microsoft Office Suite (Excel, Word, Outlook).
• Ability to manage multiple tasks efficiently and work effectively under pressure.

About Davies