Key Account Manager

• Company Description

MSG Touristic is a rapidly growing travel agency with branches in Egypt, Dubai, and Zanzibar. We offer a range of services including accommodation in various star-rated hotels, transportation, excursions, safari trips, guidance, VIP services, and events and conferences. Our online platform allows customers to book hotels, tours, and transportation services worldwide at competitive prices.

• We are hiring an Key Account Manager to join our team in the Hurghada branch

• Mission:
• To serve as the primary liaison between the DMC and assigned tour operator partners, ensuring seamless communication, timely resolution of requests, and exceptional service delivery to drive repeat business and revenue growth.

• Core Responsibilitie s:
• Tour Operator Relationship Management
• Serve as the daily point of contact for assigned tour operator accounts.
• Build and maintain strong, long-term partnerships through proactive communication and reliability.
• Understand each operator’s business model, client profile, and specific needs.
• Daily Operational Support
• Process tour operator requests promptly: quotations, bookings, amendments, and special requirements (e.g., VIP services, dietary needs, accessibility).
• Coordinate with Operations, Guides, and Suppliers (hotels, transport, activity providers) to fulfill itineraries accurately.
• Troubleshoot real-time issues (e.g., flight delays, last-minute changes, supplier problems).
• Quotation & Contract Management
• Prepare tailored proposals/packages based on tour operator briefs.
• Negotiate rates, terms, and contracts while ensuring profitability.
• Maintain up-to-date records of agreements and pricing in the company internal system.
• Account Growth & Retention
• Monitor account performance against targets and develop action plans for growth.
• Conduct regular business reviews with key operators.
• Documentation & Communication
• Ensure accuracy of reservations, vouchers, and service confirmations.
• Provide timely pre-arrival information (e.g., manifests, guide details).
• Escalate critical issues to Operations/Management as needed.
• Feedback & Improvement
• Share insights with Product/Operations teams to enhance service quality.
• Daily Tasks & Requests Handling:
• Respond to emails/calls within 2–4 hours (urgent) or 24 hours (standard).
• Process booking requests and amendments using the DMC’s reservation system.
• Coordinate special requests (e.g., surprise celebrations, private transfers).
• Resolve complaints or service failures in collaboration with Operations.

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• Skills & Qualifications:
• Experience: 10+ years in DMC
• Industry Knowledge: Deep understanding of destination logistics, suppliers, and B2B travel processes.
• Soft Skills:
• Exceptional communication (written/spoken).
• Problem-solving under pressure.
• Negotiation and relationship-building.
• Detail-oriented and organized.
• Languages: Fluency in English; additional languages (e.g., German, French, Spanish) preferred.

• Location: Hurghada