Key Account Manager - Ecommerce

At Plum, we’re all about celebrating chemistry – within the product, and with our customers (aka Plumsters). Every formula, every decision, and every smile we craft is with one objective – delight Plumsters. If blissful skincare (and everything around it) is your jam, and you believe in the magic of chemistry – between ingredients, ideas, and people – you’ve come to the right place.

Key Responsibilities:

• Own and drive the business for assigned e-commerce accounts (Amazon, Nykaa, Flipkart, etc.).
• Develop and maintain strong relationships with category managers and platform stakeholders.
• Achieve revenue, margin, and market share targets for assigned accounts.
• Manage annual and monthly JBP (Joint Business Plans) with platforms
• Optimize spends across AMS/Flipkart Ads/Nykaa Ads to drive ROI.
• Ensure the right product assortment, visibility, and availability across platforms
• Drive new launches, hero SKUs, and exclusive packs to maximize growth
• Monitor product reviews, ratings, and consumer feedback to improve brand perception
• Plan and execute platform-specific campaigns (Big Billion Days, Prime Day, Pink Friday, etc.)
• Align with marketing on visibility, traffic-driving initiatives, and influencer tie-ups.
• Monitor fill rates, stock levels, returns, and operational KPIs.
• Work with supply chain and demand planning teams to ensure inventory health and forecast accuracy.
• Track daily/weekly sales, traffic, and conversion metrics.
• Analyze performance vs. targets; generate insights to optimize growth levers.

Key Skills & Competencies

• Strong business acumen with experience in account management and sales planning
• Solid understanding of e-commerce platforms and digital levers (AMS, CPC campaigns, platform algorithms).
• Excellent negotiation and relationship management skills.
• Strong analytical mindset with proficiency in Excel
• High ownership, bias for action, and ability to thrive in a fast-paced D2C environment

Qualification

• MBA / Postgraduate preferred (Tier 1/Tier 2 B-school desirable).
• 3–5 years of experience in Key Account Management / E-commerce sales
• Prior experience in consumer goods, personal care, or D2C brands will be a strong advantage

Location: Thane, Mumbai