Key Account Manager, noon payments

Position: Key Account Manager (KAM) - noon payments Team

About noon

We’re building an ecosystem of digital products and services that power everyday life across the Middle East—fast, scalable, and deeply customer-centric. Our mission is to deliver to every door every day. We want to redefine what technology can do in this region, and we’re looking for a (add title) who can help us move even faster.

noon’s mission: Every door, every day.

Position Overview

We are seeking a dynamic and results-oriented Key Account Manager to join our team in Egypt.

The ideal candidate will be responsible for managing and nurturing key client relationships while

also acquiring new merchants to expand our portfolio. This role requires a strategic thinker with

excellent communication skills and a deep understanding of the payments industry.

Key Responsibilities:

 Build and maintain strong relationships with key accounts to understand their business

needs and objectives.

 Develop and implement strategies to increase revenue from existing accounts and

identify opportunities for upselling and cross-selling.

 Actively seek out and acquire new merchant partnerships to expand our client base and

drive revenue growth

 Prepare regular reports on account performance, including sales forecasts, and provide

insights to senior management.

 Stay informed about industry trends, competitors’ activities, and market dynamics to

provide insights and recommendations to clients

 Serve as the primary point of contact for clients, addressing inquiries and resolving

issues promptly.

 Analyze account performance metrics and prepare reports to assess the effectiveness of

strategies and client satisfaction.

 Work closely with internal teams (e.g., Legal, marketing, product and Support) to ensure

alignment and deliver exceptional service.

Qualifications:

 Bachelor’s degree in business, Marketing, or a related field.

 3-5 years of experience in account management and sales, preferably within the

payments, Ecommerce, Banking, Retail or financial services industry

 Strong understanding of payment processing and related technologies.

 Excellent communication and interpersonal skills.

 Ability to analyze data and make informed decisions.

 Proficient in CRM software and Microsoft Office Suite.

Who will excel?

• We’re looking for people with high standards who understand that hard work matters.
• You need to be relentlessly resourceful and operate with a deep bias for action.
• We need people with the courage to be fiercely original.
• noon is not for everyone; readiness to adapt, pivot, and learn is essential.