Key Account Manager - Upsell

Job Title: Account Manager

Company: KoderTal
Location: [On-site]
Employment Type: Full-time

About KoderTal

KoderTal is a technology-driven company delivering high-quality digital solutions to global clients. We focus on building long-term partnerships by combining strong technical execution with exceptional client experience.

Job Overview

We are looking for a proactive and client-focused Account Manager to manage client relationships, ensure timely payments, coordinate smooth delivery of project deliverables, and identify upselling opportunities. The ideal candidate will act as a bridge between clients and internal teams to ensure satisfaction, retention, and revenue growth.

Key ResponsibilitiesClient Account Management

• Serve as the primary point of contact for assigned clients.
• Build and maintain strong, long-term client relationships.
• Ensure clear communication of client requirements to internal teams.

Payments & Revenue Management

• Ensure timely invoicing and follow-up on client payments.
• Track outstanding payments and coordinate with clients to resolve delays.
• Work closely with the Accounts & Finance team to maintain accurate records.

Project & Deliverables Coordination

• Ensure timely delivery of agreed deliverables as per client expectations.
• Coordinate with internal teams (development, design, QA, etc.) to track progress.
• Proactively identify risks or delays and communicate them to stakeholders.

Upselling & Growth

• Identify opportunities to upsell or cross-sell additional services to existing clients.
• Present value-driven solutions aligned with client needs.
• Support business growth by maximizing account potential.

Reporting & Documentation

• Maintain accurate documentation of client communications, deliverables, and contracts.
• Provide regular reports on account status, payments, and upsell opportunities.

Required Skills & Qualifications

• Bachelor’s degree in Business Administration, Finance, Accounting, or a related field.
• Proven experience as an Accounts Manager, Client Manager, or similar role.
• Strong understanding of client billing, payments, and account reconciliation.
• Excellent communication, negotiation, and relationship management skills.
• Ability to manage multiple accounts simultaneously.
• Strong organizational and follow-up skills.
• Experience working with IT / software services companies is a plus.

Preferred Skills

• Experience in upselling services to existing clients.
• Familiarity with CRM tools and accounting software.
• Strong problem-solving and conflict-resolution abilities.

Job Type: Full-time

Work Location: In person