Key Account Manager – Warehouse Operations

We are hiring for a Key Account Manager – Warehouse ( WH Operations)

Location: Chennai

Experience : 5 – 6 years

Salary 6 to 7.2 Lakhs PA

Key Responsibilities:

* Client Relationship Management: o

Serve as the lead point of contact for all customer account management matters.

Build and maintain strong, long-lasting client relationships.

Ensure high levels of customer satisfaction through excellent service delivery.

* Account Management: o Develop a deep understanding of each client's warehousing and logistics needs.

Monitor account performance and ensure all SLAs, KPIs, and contractual obligations are met.

Prepare regular reports on account status, service metrics, and performance.

* Operational Coordination:

Work closely with warehouse operations, inventory control, and logistics teams to align service delivery with client expectations.

Coordinate and resolve any issues or service failures promptly and professionally.

* Business Development & Growth:

Identify opportunities to grow business within existing accounts. o Propose customized warehousing solutions to enhance client satisfaction and increase revenue.

• Commercial & Contract Management:

Assist in contract negotiations and renewals. o Ensure billing, invoicing, and credit terms are in line with company policies and client agreements.

• Reporting & Documentation:

Maintain accurate records of client interactions, transactions, and issues. o Provide monthly/quarterly business reviews and reports to clients and internal stakeholders. Key Requirements:

* Bachelor's degree in Business Administration, Supply Chain, Logistics, or related field. 5 – 6 years of experience in key account management within the warehousing, 3PL, or logistics industry.

• Proven track record of managing high-value accounts and achieving client satisfaction.
• Strong understanding of warehouse operations, inventory management, and logistics processes.
• Excellent communication, negotiation, and interpersonal skills.

* Proficiency in MS Office; experience with WMS (Warehouse Management Systems) is a plus.

* Strong analytical and problem-solving abilities. Preferred Skills:

• Experience in handling FMCG, e-commerce, or retail sector clients.

* Ability to manage multiple accounts and prioritize tasks effectively. Strong business acumen and attention to detail.

Job Type: Full-time

Pay: ₹600,000.00 - ₹720,000.00 per year

Work Location: In person