Key Account Officer (Junior)

Kindly note : Candidates only with 1 - 2 years of work experience in Customer Success can apply

Key Responsibilities :

• Develop and maintain strong, long-term relationships with key clients
• Act as the main point of contact for assigned accounts, handling all client communications and needs
• Understand customer requirements and business objectives to provide relevant solutions and services
• Coordinate with internal departments (sales, operations, finance, technical support) to ensure smooth execution of client requests and deliverables
• Monitor account performance, resolve issues, and ensure timely delivery of products/services
• Prepare regular reports on client activity, sales performance, and market trends
• Identify opportunities to grow business within existing accounts and assist in upselling or cross-selling efforts
• Assist in the development and implementation of strategic account plans.
• Ensure high levels of customer satisfaction and retention
• Handle client escalations professionally and ensure resolution

Qualifications :

• Bachelor’s degree in Business Administration, Marketing, or related field
• Proven experience in client relationship management or account handling (1–2 years preferred)
• Fluency in English, Hindi and local language
• Excellent communication and interpersonal skills
• Strong organizational and problem-solving abilities
• Customer-focused mindset with a proactive approach
• Ability to work independently and as part of a team
• Proficient in MS Office (Excel, Word, PowerPoint); CRM experience is a plus

Key Competencies :

• Relationship Management
• Communication and Negotiation
• Strategic Thinking
• Time Management
• Sales and Customer Service
• Problem Solving

Job Types: Full-time, Permanent

Pay: ₹20,000.00 - ₹25,000.00 per month

Benefits:

• Flexible schedule
• Health insurance
• Provident Fund

Application Question(s):

• How much years of work experience do you have in Client Relationship Management ?
• Are you an Immediate Joiner ?

Location:

• Whitefield, Bengaluru, Karnataka (Required)

Work Location: In person