Job Purpose

To manage and expand relationships with high-value corporate customers in the fleet, government, industrial, construction, and energy sectors. The Key Account Manager is responsible for driving revenue growth, developing strategic account plans, and ensuring the delivery of technical product solutions across lubricants, batteries, filters, and other aftermarket consumables.

This role is critical to CTC’s institutional sales success by ensuring that high-potential clients receive tailored account management, technical support, and value-driven product solutions. The Key Account Manager is the frontline commercial representative delivering customer satisfaction, loyalty, and long-term revenue growth.

Job Responsibilities

• Develop and implement customized account plans for each key customer.
• Act as the single point of contact for assigned strategic accounts across UAE.
• Maintain strong relationships with procurement, maintenance, and technical teams at client organizations.
• Coordinate pricing proposals, tender submissions, and technical responses with internal teams.
• Achieve monthly sales targets by product category and customer segment.
• Support commercial and operational teams during contract implementation and delivery.
• Conduct regular account reviews and customer satisfaction meetings.
• Identify upsell and cross-sell opportunities to expand account value.
• Gather customer feedback and market intelligence to inform product and pricing strategies.
• Ensure CRM entries, pipeline tracking, and reporting are updated and accurate.

Job Requirements

Qualifications & Experience

• Bachelor’s degree in Business, Mechanical Engineering, or related technical/commercial field.
• Minimum 5 years’ experience in key account management or technical B2B sales.
• Experience working with fleet operators, construction firms, factories, and government entities.
• Understanding of automotive and industrial consumables (lubricants, batteries, filters).

Knowledge & Skills

• Excellent communication and relationship management.
• Strong commercial acumen and sales closing ability.
• Competence in CRM, sales reporting tools, and pipeline forecasting.
• Ability to translate customer needs into product/service solutions.
• Presentation, negotiation, and contract review capabilities.