Key Accounts Manager FM AMC Contracts & Furniture Fit-Out

Client Relations / Business DevelopmentThe Key Accounts Manager is responsible for managing existing key and VIP clients for Facilities Management (FM) AMC contracts and Furniture Fit-Out projects, ensuring client satisfaction, contract renewals, and identification of new business opportunities. The role emphasizes long-term relationship building, proactive client engagement, supplier coordination, budget-driven quotation strategy, and solution-based selling.
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• Manage assigned existing and VIP clients as the primary point of contact.
• Build and maintain strong, long-term relationships with decision-makers and stakeholders.
• Conduct regular client meetings, site visits, and review sessions to ensure service satisfaction.
• Proactively check if clients are happy with current FM services and furniture installations.
• Act as a trusted advisor to clients by understanding their operational and workspace needs.
• Manage FM AMC contract lifecycle, including renewal planning and negotiation.
• Track contract expiry dates and initiate renewal discussions well in advance.
• Identify service gaps or improvement areas and propose value-added solutions.
• Ensure smooth coordination between client, operations, and service teams.
• Retain existing AMC clients by improving service quality and commercial competitiveness.Identify furniture replacement, expansion, or refurbishment needs within existing clients.
• Coordinate with design, procurement, and installation teams for fit-out projects.
• Propose optimized furniture layouts based on budget, space utilization, and client preference.
• Ensure timely delivery and installation with minimal disruption to client operations.
• Regularly follow up with clients to identify new or upcoming requirements.
• Convert existing clients into repeat customers for additional FM services or furniture projects.
• Identify opportunities for upselling and cross-selling within existing accounts.
• Develop account growth plans to increase revenue per client.
• Build and maintain a strong and reliable supplier network (FM vendors, furniture manufacturers, installers).
• Negotiate competitive pricing, service levels, and delivery timelines.
• Ensure suppliers meet quality, compliance, and service expectations.
• Maintain alternate supplier options to support budget and timeline flexibility.
• Engage the client to clearly understand their budget expectations.
• Rework quotations by optimizing scope, materials, or service frequency without compromising quality.
• Propose alternative furniture models, finishes, or phased execution plans.
• Negotiate revised pricing with suppliers to meet client budget.Apply value engineering and cost-effective solutions.
• Capture client budget insights for future proposals.Align future quotations closely with client budget and expectations.
• Offer multiple pricing options (Good / Better / Best) for client decision-making.
• Monitor client satisfaction and resolve issues proactively.
• Ensure quick response to complaints, service delays, or quality concerns.
• Maintain strong communication to build trust and long-term loyalty.
• Represent the company professionally in all client interactions.
• Maintain updated records of client contracts, renewals, and project status.
• Track quotations, approvals, and conversion ratios.
• Prepare periodic client performance and revenue reports.Share client feedback and market insights with management.

Job Type: Full-time

Location:

• Abu Dhabi (Required)