Key Accounts Operations Specialist

Responsibilities:

• Operational Execution of Key Accounts Sales (Primary & Secondary).
• Channel management, LMT’s, HoReCa, Contracts, JBP’s.
• Act as the primary point of contact for key accounts regarding operational issues and requests.
• Manage and track key account orders, ensuring timely and accurate fulfillment.
• Collaborate with logistics, supply chain, and sales teams to guarantee timely deliveries and smooth operations.
• Prepare regular performance reports, analyzing data to identify trends and areas for improvement.
• Resolve operational issues quickly and effectively, ensuring client satisfaction.
• Suggest and implement process improvements to enhance operational efficiency and customer service.
• Support account managers in maintaining and growing client relationships.

Requirements:

• Masters or Bachelor’s degree in Business Administration, Operations, Supply Chain, or related field.
• 3-5 years of experience in operations, sales support, (preferably in a FMCG industry).
• A customer-focused mindset with a drive for excellence.

Job Type: Full-time

Work Location: In person