Key Room Staff - Taxi company

Dubai, United Arab Emirates

Efficiently manage and dispatch taxi requests, ensuring optimal driver allocation and minimal wait times for customers.
Monitor real-time vehicle locations and driver availability using GPS tracking systems to maintain operational efficiency.
Handle customer inquiries and complaints promptly and professionally, resolving issues to maintain customer satisfaction.
Coordinate with drivers, providing clear instructions and support to ensure smooth operations and adherence to company policies.
Monitor and address any arising operational issues, such as traffic incidents, vehicle breakdowns, or driver emergencies.
Communicate effectively with all stakeholders, including drivers, customers, and management, to ensure seamless communication.
Maintain accurate records of dispatch activities, including trip details, driver logs, and customer interactions.
Ensure the security of company assets, including vehicles, equipment, and confidential customer information.

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